Ken, if my comment was offensive or out of line, my apologies.
Granted, some core developers take some of the support calls; but they don't
take ALL of them, just the ones that are either:
- Commercially viable
- From a very important or 'strategic' customer
- Etc.
And so on; I've had my share of engineers with no clue from two important
players, and 95% of the time, the answer is the mailing list, or a lot of
patience and digging from oneself. I've been more successful asking guys
that show up on this list, and are core developers of the products I've had
to use. Open source does have handicaps, but also its turnarounds; There is
commercial support for both JBoss and Orion, and it doesn't come from the
manufacturer itself, but it's as good as it did; and since many "big"
players do charge extra for the support (check out BEA's support lines
tolls), I figure it's just the same.
My 2c, (no offense)
Juan Pablo
> -----Original Message-----
> From: Kenneth D. Litwak [mailto:[EMAIL PROTECTED]]
> Sent: Jueves, 23 de Agosto de 2001 14:04
> To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
> Subject: Re: Decline of the EJB civilization?
>
>
>
> >
> >Really Ken, at 2 am there are just helpdesk guys; they are skilled at
> >informing you that there's no ANY key, but you should press
> any key, say,
> >'A'.
> >
> >I have a clustered solution running on top of Orion, 3 app-servers in
> >practically desktop machines, and it gets 4 million hits a day.
> >
> >And even the most expensive solutions do not provide the
> same capabilities
> >than Orion(for instance, http session replication thru a cluster).
> >
> >My 2c,
> >
> >Juan Pablo
> >
> Well now that you and Avi have implied that every single
> support engineer
> onthe planet is a dunderheaded lummox, what more is there to say?
> Seriously, though, while I haven't been woken up by tech
> support at 2 AM, when I
> was a developer at IBM in DB2/MVS, it was common to be asked
> to solve difficult
> tech support problems, and I'd suppose that some cusotmers of
> various vendors
> have arrangements unde which a develope would be woken up at
> 2 AM if that's what
> it took to fix the problem. I grant that thismay not happen
> for a dot.com, but
> if Ihad to solve a server crash by reading Orion or JBoss
> source code, that
> would be no better than callinga tech support person. I've
> written enough
> system software code to know that it's rearely as easy as
> just finding the
> failing line (though it might be for MS Windows). If you're
> happy with what
> you'e got, that's fine.
>
> Ken Litwak
>
>
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