> From: A mailing list for Enterprise JavaBeans development
> Correct, not every support engineer is a "dunderheaded lummox" only
> 99% of them :-)
Guys, get some perspective. This kind of judgment is necessarily relative. You
are subscribed to ejb-interest, which already puts you in a very minor category
of developers. Most of the developers out there are not subscribed to any
mailing-lists, they don't read newsgroups nor magazines, they just code because
they don't have the time nor the incentive to look around.
Of course, you will find most tech supports to be of no help to you. It is also
pretty likely that you will know a lot more about the problem than the person
who's picking up the phone (or responding to your email to support). But if you
think that makes the support bad, you are missing the big picture.
Support is not about how good the support people are, it's about customer
satisfaction. And I bet that all the major and not-so-major players selling a
product score decently on this scale. If only because they're still in
business.
--
Cedric
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