Why not call Tech support?  They need to know that your radio was not working out of the box.  Let them help you.  That is what they are there for.

On 1/27/2020 8:59 AM, Gary K9GS wrote:
Thank you Vic and others.It's been a long time since I assembled my K3. I 
reviewed the assembly documentation last night. I did not remember that the 
encoders plug into the PCBA. It looks like a pretty straightforward disassembly 
and reassembly.Vic asked if the encoder could have come unplugged, possibly in 
shipping when my K3 was back at Elecraft. I'm not sure how that could happen 
since the encoder is attached to the front panel with a nut. The nut and the 
VFO knob would have to both be missing for that to happen. I just wonder if 
since I have to take the whole front panel off to replace, should I just order 
replacements?Does anyone know if the encoders can be replaced if I remove the 
knob and nut without taking the front panel off?If I get some time this week 
I'll open up the K3 and take a look.73,Gary K9GS
-------- Original message --------From: Victor Rosenthal <[email protected]> Date: 1/26/20  11:56 PM  (GMT-06:00) To: [email protected], 
Gary K9GS <[email protected]> Subject: Re: [Elecraft] VFO B dead ...and the first thing to check is that one of them hasn't come 
unplugged!73,Victor, 4X6GPRehovot, IsraelFormerly K2VCOCWops no. 5http://www.qsl.net/k2vco/On 27/01/2020 6:38, Nr4c wrote: > Download the K3 
Assembly Manual. I believe they just plug in. > > Sent from my iPhone > ...nr4c. bill > > >> On Jan 26, 2020, at 10:50 PM, Gary 
K9GS <[email protected]> wrote: >> >> Hello Don,How difficult is it to replace the encoders?  Is there a document that describes 
the procedure?73,Gary K9GS >> -------- Original message --------From: Don Wilhelm <[email protected]> Date: 1/26/20  8:15 PM  
(GMT-06:00) To: Gary K9GS <[email protected]>, [email protected] Subject: Re: [Elecraft] VFO B dead Gary,If you are not afraid of 
disassembling your K3, remove the Front Panel assembly and swap the encoder A with encoder B.  If the problem follows the encoder, then order a new 
encoder from Elecraft.  If that is not the problem, contact [email protected] for additional checks.73,Don W3FPR
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