> On 2/28/01 12:19 PM, Eric Hildum deftly typed out:
>
>>> 1) Deleted all categories in Entourage and hard-reset the Palm (wiping out
>>> all information)
>>> 2) Created the categories I wanted to use on the Palm first and then synched
>>> (Which created the categories in Entourage).
>>> 3) Reassigned categories to items in Entourage (Contacts, Events, Tasks &
>>> Notes) and synched again.
>>>
>>> Ever since doing this, everything's been fine with the synching of E'rage
>>> and the Palm. Like I said, YMMV, but I'm pretty confident that this should
>>> clear up any problems.
>>
>> Unfortunately, this procedure assumes that Entourage contains all the
>> information needed. However as I, like most people, have all the critical
>> data in the Palm, wiping the Palm is not acceptable.
>
> Synch the Palm with Palm Desktop so that you have a backup. Delete all items
> in Entourage except mail (categories, notes, tasks, events). Perform an
> advanced rebuild of the E'rage database (just to make sure that lingering
> database corruption isn't what's giving you all the headaches). NOW synch
> the Palm with Entourage. If this doesn't get rid of the duplicates then you
> can always do a hard reset and go back to synching with Palm Desktop.
This procedure looks risky to me, but I will consider it. Some questions:
1. Is it also necessary to delete all the contacts from Entourage?
2. How do you delete all the calendar entries? By Applescript? One day at a
time would be a problem as I have over a years worth of calendar entries
from my previous synchronization attempts.
3. Are you certain that after I perform this procedure, the problem will not
occur again? (i.e., do you know the root cause of the problem?)
Eric Hildum
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