On 7/1/02 11:01 PM, "Beth Rosengard" <[EMAIL PROTECTED]> wrote:
>> I can only think that the preference has somehow got "stuck" at "Download >> partially." Delete your account, quit Entourage, trash Preferences in your >> Identity folder and Entourage (9) preferences in Microsoft folder in >> System/Preferences folder, re-launch, remake your account without the >> assistant, reset your prefs, and good luck! (Next step is Advanced Rebuild, >> which probably will not fix it, then Remove Office and re-install.) > > I will do this tomorrow when I'm fresher :-) and report the results. Reporting back with a smile!!! I followed Paul's instructions to delete the account, trash prefs and remake the account ... and it worked! Not only do messages once again download fully, but three other annoying little problems that I had been working around got fixed as well. All of these problems were almost a year old which means I've been living with munged preferences all that time. Thank you, Paul (!), and everyone else who offered suggestions (with a tip of the hat to Jan, who tested some hypotheses for me off-list). One word of warning to anyone else who tries this fix: Expect to lose ALL your accounts (POP, IMAP, news), not just the account you deliberately delete. Keep a record of your account settings in case this happens. Also, while rules, scripts, signatures, etc. remained intact, my Junk Mail Filter settings were wiped out. Fortunately I had taken screen shots of all the excluded domains so I could type them in again (but I'm glad there weren't that many!). Thanks again to all! Beth -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
