Thanks, Mickey...I tried re-selecting the IMAP "sent" folder under Accounts/Advanced...this had no effect. And the IMAP folders were the only ones available to choose from; I could not pick the local Sent folder. Hmmmmm. The test message I sent out tonight, w/ attachment, ended up in the local "Outbox" folder, with a little note saying the message was sent....but I can't seem to get it to go into either of the Sent folders. Interestingly enough, some other random sent emails around the same time without attachments also show up in the local Outbox and not in the Sent folder. And yet still other emails sent at around the same time (also without attachments) went right to the IMAP sent folder like I would expect them to. As near as I can tell, if it has an attachment, it might go to the Outbox or nowhere, definitely not to the Sent folder---but it does get sent. If it doesn't have an attachment, it will most likely go to the Sent folder, but it might just show up in the Outbox. Grrrr.
I have yet to call Earthlink, but that is my next step. Thanks for all the suggestions.... dgr On 2/18/03 10:18 PM, "Mickey Stevens" <[EMAIL PROTECTED]> wrote: > If you are using the IMAP Sent folder, I'd try re-selecting the folder in > your account setup. Go to Tools -> Accounts, then open the IMAP account. > Click "Advanced", then under "Store Sent Messages in this IMAP folder", > click "Choose" and re-select your Sent folder. > > I'd also try selecting the local Sent Items folder, and reporting back to us > as to whether that makes a difference. > > On 2/17/03 11:57 PM, "Deborah Gar Reichman" <[EMAIL PROTECTED]> wrote: > >> Thanks, Peter. I was thinking that I might have to go to the ISP directly >> (but was really hoping I could spare myself the time and grief of their >> "customer service"). I did already check both "Sent" boxes (since I do have >> an IMAP account) and these messages in question are in neither of them. >> >> On to the next step.... >> >> -Deborah >> >> >> >> >> >> On 2/17/03 9:48 AM, "Peter C.S. Adams" <[EMAIL PROTECTED]> wrote: >> >>> Thus spake Deborah Gar Reichman <[EMAIL PROTECTED]>, circa 2/15/2003 6:57 PM: >>>> I am using Entourage X with an IMAP account at my university, with outgoing >>>> email sent through an Earthlink SMTP account over an airport connection. I >>>> can receive and send mail just fine....however, email sent with file >>>> attachments does *not* show up as sent in my Sent folder. >>> >>> Deborah and Geoff: >>> >>> This could be a problem with the SMTP server at your ISPs. One function of >>> SMTP is the confirmation message at the end. If the client and the server >>> can't agree that an item has been sent, it is requeued and resent. So it >>> this is the case, your mail would stay in your outbox and be sent over and >>> over again. Is that happening? >>> >>> You may want to change your encoding method. If it is not Base64, try >>> changing it. For Entourage X: >>> >>> Entourage menu > Mail & News Preferences > Compose > Attachments > >>> Encode for: Windows (MIME/Base64) >>> >>> This is something your ISP can check on. If possible, send one of these >>> message while you're on the line with them. If not, note the exact date and >>> time you sent the mail and, if possible, your IP address. They should be >>> able to look up the transaction in their SMTP server logs and see what >>> happened. >>> >>> Also remember that if your account is IMAP, you probably have two "Sent" >>> folders, on on your local machine and one on the server. I don't know which >>> one Entourage uses in this case, but check both. >>> >>> peter >>> >> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
