On 9/3/03 10:28 AM, "SVEN AERTS" <[EMAIL PROTECTED]> wrote:
> I made a rule to sieve spam... was satisfied with it... but a couple of
> weeks ago all our incoming messages end-up in the sub-inbox of my wife.
Did you move or create a new rule at that time?
>
> I read that some of you also had rules that screwed up... Paul stated that
> it all of a sudden went back to ok, others told to delete the rule and build
> it up again... I did that...
>
> Anybody knows what happens or similar reports?
Why Rules don't work:
� A prior rule is acting on the message and no additional rules are
able to act on that message. You can drag rules to a higher position, but
MLM and JMF will always run before rules if either one is enabled.
� Actions which Move messages or run AppleScripts cannot be followed
by other rules.
� If mail category is getting reset, check rules above. The
"default" action for every new rule is "Set category to None". If you don't
switch that popup but just add other actions, it's going to turn "category"
status off.
� Check your Criteria. You might want to select "if any criteria are
met"
Sometimes rules can become corrupt. These are sometimes the hardest to find.
When you do identify the corrupt rule(s), delete the rule and make a new
one.
More about getting started with rules:
<http://www.entourage.mvps.org/rules/rules_basics.html>
--
Diane Ross
MVP Entourage (MVPs are volunteers)
Entourage Help Page
<http://www.entourage.mvps.org/>
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