On 12/30/03 3:09 AM, "Carsten Ortmann" <[EMAIL PROTECTED]> wrote:

> Unfortunately I still haven't found out what it is that causes my Entourage
> and my entiure system to freeze up when I open certain HTML-messages and
> messages containing animated gifs.

First, animated GIFs do not animate in-line in Entourage. You will have to
open the file in a separate application like Graphics Converter to see the
animation. However, animation is supported in complex HTML.

> I got a lot of great advice (under the thread "Should I try Advanced
> Rebuild?") about removing Internet Prefs, doing both Typical and Advanced
> Rebuilds, upping Entourages Memory and upgrading to OS X. Apart from the
> last one (OS X) I did all, but I still get the crashes and it's very very
> annoying.

Since these messages are being passed off to IE, you might look there for
the source of the problem.

Background info:

Basically, it's like this. If the sender is sending a really fancy email
that includes tables or other things Entourage can't do, or includes
internally URLs of web page that needs to be viewed, it will force Internet
Explorer engine to render the message. So if it has an animated GIF as well,
it will be viewable as such. But if it is otherwise just a regular HTML
message with text formatting and some graphics, Entourage will render it
itself, and the GIF will not animate - you'll see just the first frame.

One of the consequences of Entourage being able to handle more varieties of
graphics, including _inserted graphics_ since Entourage X SR-1 is that fewer
HTML messages get passed to IE so fewer will show animated GIFs.

The short answer - there's no way to view them in most messages, and nothing
you can do about if they don't. You can console yourself with the fact that
animated GIFs are mostly junk and you're not missing much.

-- 
Diane Ross
Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>


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