I just got off the phone with Earthlink and still have no good solution to my intermittent email problems. I spoke with the first person who gave me all the same info I've gotten each time I've called, emailed, or live chatted with them. She told me it was my operating system (OS 9.2) and I need to upgrade to 10. She also said it was Entourage. I told her I've emailed with Entourage experts who told me it is NOT Entourage. I told her it makes NOOOOOO sense, if those are my problems, that I can usually connect but sometimes cannot. I asked for a supervisor.
After quite a wait, I finally spoke with a supervisor with such an accent that I could hardly understand her. She admitted that Earthlink has some connection problems with smtp and that's why they encourage people to update to OS10 so smtpauth can be used. I asked why they can't fix smtp but got no real answer. She said they've asked their engineers to work on it. I asked why I had no problems until about two months ago and got no real answer. So, bottom line, she's telling me my problems won't be solved until I upgrade to OS 10 so I can use smtpauth. So, keeping in mind here that I am NOT the least bit technical, can anyone explain to me why they can't do whatever needs to be done to fix the smtp and why I had no problems until 2 months ago? Louise >>>>>> 6276%2Csxi%3D6&article=resid2268 >>>>>> Sorry to be long-winded, but maybe something here will help in some way. >>>>>> Gene >>>>>> >>>>>> On 9/17/05 12:33 AM, "Louise Stewart" <[EMAIL PROTECTED]> wrote: >>>>>> >>>>>>> For weeks now, nearly every day, at no particular time of the day, I¹m >>>>>>> unable to send or receive email. I can still connect to the Internet, >>>>>>> however. And after a short while maybe 15-30 minutes the email if >>>>>>> fine >>>>>>> again. I have called Earthlink on several occasions to find out what is >>>>>>> causing this. They offer suggestions to re-set certain things, but it¹s >>>>>>> never a permanent solution. >>>>>>> >>>>>>> Tonight during one of the timeouts, I emailed Earthlink to inquire. This >>>>>>> is >>>>>>> my reply from them: >>>>>>> >>>>>>> We understand that you are having problems sending and receiving email. >>>>>>> >>>>>>> Because you are able to browse, it appears that there is no relation >>>>>>> between >>>>>>> your problem and the earthlink service. You will have to inquire with >>>>>>> the >>>>>>> provider of your email program what the cause of the problem is. >>>>>>> >>>>>>> If you still have problems, please describe them. >>>>>>> +++++++++++++++++++ >>>>>>> >>>>>>> So my question is, isn¹t Earthlink my email provider? Are they talking >>>>>>> about >>>>>>> my contacting Microsoft about Entourage? I¹m very confused, and BTW, am >>>>>>> not >>>>>>> the least bit technical, so if this question is dumb, sorry. >>>>>>> >>>>>>> Louise -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
