Louise, There are a hundred reasons. It would be impossible to answer that question, however I would bet that what ever they are using as an e-mail host, they have done an upgrade within the past 2 months and it has broken smtp. This frequently happens and if their user base of 9.x users is not large enough to create a large hue and cry they will not invest the time nor the money to fix it, rather try to force the users to fix the problem for them by upgrading.
I think your best answer is to follow your own idea of moving to Bell South. -- AL Grant GA JMC E-Media System Administrator Asst. Engineer WKMS-FM RM-FA845B Fine Arts Bldg. Murray State University Murray, KY 42071 270.762.5361 270.978.0241 Cell > From: Louise Stewart <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[email protected]> > Date: Tue, 20 Sep 2005 12:21:26 -0400 > To: "Entourage:mac Talk" <[email protected]> > Subject: Re: Email takes a nap > > I just got off the phone with Earthlink and still have no good solution to > my intermittent email problems. I spoke with the first person who gave me > all the same info I've gotten each time I've called, emailed, or live > chatted with them. She told me it was my operating system (OS 9.2) and I > need to upgrade to 10. She also said it was Entourage. I told her I've > emailed with Entourage experts who told me it is NOT Entourage. I told her > it makes NOOOOOO sense, if those are my problems, that I can usually connect > but sometimes cannot. I asked for a supervisor. > > After quite a wait, I finally spoke with a supervisor with such an accent > that I could hardly understand her. She admitted that Earthlink has some > connection problems with smtp and that's why they encourage people to update > to OS10 so smtpauth can be used. I asked why they can't fix smtp but got no > real answer. She said they've asked their engineers to work on it. > > I asked why I had no problems until about two months ago and got no real > answer. > > So, bottom line, she's telling me my problems won't be solved until I > upgrade to OS 10 so I can use smtpauth. > > So, keeping in mind here that I am NOT the least bit technical, can anyone > explain to me why they can't do whatever needs to be done to fix the smtp > and why I had no problems until 2 months ago? > > Louise > > >>>>>>> 6276%2Csxi%3D6&article=resid2268 >>>>>>> Sorry to be long-winded, but maybe something here will help in some way. >>>>>>> Gene >>>>>>> >>>>>>> On 9/17/05 12:33 AM, "Louise Stewart" <[EMAIL PROTECTED]> wrote: >>>>>>> >>>>>>>> For weeks now, nearly every day, at no particular time of the day, I¹m >>>>>>>> unable to send or receive email. I can still connect to the Internet, >>>>>>>> however. And after a short while maybe 15-30 minutes the email if >>>>>>>> fine >>>>>>>> again. I have called Earthlink on several occasions to find out what >>>>>>>> is >>>>>>>> causing this. They offer suggestions to re-set certain things, but it¹s >>>>>>>> never a permanent solution. >>>>>>>> >>>>>>>> Tonight during one of the timeouts, I emailed Earthlink to inquire. >>>>>>>> This >>>>>>>> is >>>>>>>> my reply from them: >>>>>>>> >>>>>>>> We understand that you are having problems sending and receiving email. >>>>>>>> >>>>>>>> Because you are able to browse, it appears that there is no relation >>>>>>>> between >>>>>>>> your problem and the earthlink service. You will have to inquire with >>>>>>>> the >>>>>>>> provider of your email program what the cause of the problem is. >>>>>>>> >>>>>>>> If you still have problems, please describe them. >>>>>>>> +++++++++++++++++++ >>>>>>>> >>>>>>>> So my question is, isn¹t Earthlink my email provider? Are they talking >>>>>>>> about >>>>>>>> my contacting Microsoft about Entourage? I¹m very confused, and BTW, am >>>>>>>> not >>>>>>>> the least bit technical, so if this question is dumb, sorry. >>>>>>>> >>>>>>>> Louise > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> > > -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
