I tend to agree with what's said below, but think the solution can be much simpler. Since it's now known that many Mac users have this same recurring problem, why not *highlight* it, warn the new user, mention it with emphasis in all help folders, FAQs, support docs, etc. teach the Mac user what to expect with the MUD folder and how to retrieve it.
My objection to Microsoft programs has much more to do with how poorly the support docs are written and how counter-intuitive the instructions are. As a professional tech writer, I encounter this in many places. But none worse than Microsoft. Which is a pity, because the Office Suite is indispensable, IMHO, yet I see Mac users avoid it because it behaves so differently than native Mac apps, and often people experience these recurring problems again and again, and have no easy resources to learn the remedies. Please realize I am not intending to put you Microsoft pros on the defensive! I am a great appreciator and fan of Office, and am so glad to have found this list frequented by Microsoft pros. Because the written docs and all of Mactopia do not provide support and remedies efficiently enough. But thank you for your diligence on the list On 3/14/06 12:40 PM, "Scott Haneda" <[EMAIL PROTECTED]> wrote: > While I agree, it is an improvement over how MS email used to work on the > mac ages ago, there is still something wrong here. Quite literally, a > friend of mine in mac repair pays his meals a few times a week based on > users mucking around with the MUD folder. > > It further comes up on this list enough to be a strong re-occurring theme. > > Microsoft needs to take notice of this, just because it has been that way > for years, in my humble opinion, does not mean it is the correct way. > Office help is dumb to "MUD" or "User Data", not that a user would or should > know that terminology. > > If I can make an alias, and move the original file anywhere I want to move > it to, and that alias will still work, I am making a guess here, but I am > betting Apple has a way to do that with files as well. I actually know you > can, I have read articles on how to properly deal with this sort of thing. -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
