On 9/14/06 6:38 AM, "Janice F. Jorgensen" <[EMAIL PROTECTED]> wrote:
> I have ibook dual usb using os x 10.4.4 with office x I see that you have Office 10.1.6 installed. You need to update. Under Help in the menu bar select "Check for Updates". Often an update will fix a problem a user is experiencing. I'm not sure this is your case, regardless you need to upgrade. > > Often when I try to quit a Microsoft Office v. X program, such as Microsoft > Word X for Mac, Microsoft Entourage X for Mac, Microsoft Excel X for Mac, or > Microsoft PowerPoint X for Mac, the program stops responding and just stays > that way. I read it could be a Norton Security thing, but I don¹t have that. > > > It is annoying as I have to force quit the programs. It's not normal to have to force quit an application. It's easier to troubleshoot when you know where to focus your attention. Eliminate problems in your User's folder by creating a new User in System Preferences. Now test your Office applications. Does the problem go away? If yes, then the problem is in your User's folder. If not, then you need to do an archive and install of the OS. Problems in your User's folder could be font related or corrupt preferences. Database corruption is also often the culprit, but the description of your problem seems not to indicate database corruption. Info on Archive and Install: <http://www.entourage.mvps.org/glossary/archive_install.html> Info on differences between User and Identity: <http://www.entourage.mvps.org/glossary/identity_user.html> Let us know what you find after testing. -- Diane Ross, Microsoft Mac MVP Entourage Help Page <http://www.entourage.mvps.org/> The Entourage Blog lists the EHP as one of the top five Microsoft Entourage resources. <http://blogs.msdn.com/entourage/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
