Jason: Does this tell you anything?
Sep 14 23:16:14 jjpcpanama /Applications/Microsoft Office X/Microsoft Entourage: *** Warning: Line option kATSLineIsDisplayOnly has been deprecated. *** Sep 14 23:17:04 jjpcpanama crashdump[11961]: Microsoft Entourage crashed Sep 14 23:17:07 jjpcpanama crashdump[11961]: crash report written to: /Users/jjpcpanama/Library/Logs/CrashReporter/Microsoft Entourage.crash.log Sep 14 23:17:40 jjpcpanama /Applications/Microsoft Office X/Microsoft Entourage: *** Warning: Line option kATSLineIsDisplayOnly has been deprecated. *** Janice F. Jorgensen > From: Jason Cutler <[EMAIL PROTECTED]> > Reply-To: "Entourage:mac Talk" <[email protected]> > Date: Fri, 15 Sep 2006 13:03:29 +1000 > To: "Entourage:mac Talk" <[email protected]> > Subject: Re: Force quit on office x all the time > > Sometimes it is handy to have Console open and have a look at what's going > on "behind the scenes" while this problem is happening. It may give us clues > as to what is causing the app to hang. > > Console is located in HardDrive/Applications/Utilities/ and we need to see > stuff from console.log and system.log, not the CrashReporter one. You can > see them if you click the "Logs" button at the top left. The text in the > logs is copyable, so you can paste the relevant part into an email. > > On 15/9/06 12:31 PM, "Janice F. Jorgensen" <[EMAIL PROTECTED]> > wrote: > >> I have updated to 10.1.7 nothing changed .. Still the same "application is >> not responding" >> >> Then I created a new user... And the same "application is not responding" >> >> I have thrown out the the preferences... >> >> So it appears that I need to do an archive and install. But first will >> backup.. Etc. before I do that... >> Thanks for the suggestions.. Will let u know if it solves it. >> >> >> Janice F. Jorgensen> >> From: Diane Ross <[EMAIL PROTECTED]> >>> Reply-To: "Entourage:mac Talk" <[email protected]> >>> Date: Thu, 14 Sep 2006 18:38:05 -0700 >>> To: "Entourage:mac Talk" <[email protected]> >>> Subject: Re: Force quit on office x all the time >>> >>> On 9/14/06 6:38 AM, "Janice F. Jorgensen" <[EMAIL PROTECTED]> >>> wrote: >>> >>>> I have ibook dual usb using os x 10.4.4 with office x >>> >>> I see that you have Office 10.1.6 installed. You need to update. Under Help >>> in the menu bar select "Check for Updates". Often an update will fix a >>> problem a user is experiencing. I'm not sure this is your case, regardless >>> you need to upgrade. >>>> >>>> Often when I try to quit a Microsoft Office v. X program, such as Microsoft >>>> Word X for Mac, Microsoft Entourage X for Mac, Microsoft Excel X for Mac, >>>> or >>>> Microsoft PowerPoint X for Mac, the program stops responding and just stays >>>> that way. I read it could be a Norton Security thing, but I don¹t have >>>> that. >>>> >>>> >>>> It is annoying as I have to force quit the programs. >>> >>> It's not normal to have to force quit an application. It's easier to >>> troubleshoot when you know where to focus your attention. Eliminate problems >>> in your User's folder by creating a new User in System Preferences. Now test >>> your Office applications. Does the problem go away? If yes, then the problem >>> is in your User's folder. If not, then you need to do an archive and install >>> of the OS. >>> >>> Problems in your User's folder could be font related or corrupt preferences. >>> Database corruption is also often the culprit, but the description of your >>> problem seems not to indicate database corruption. >>> >>> Info on Archive and Install: >>> <http://www.entourage.mvps.org/glossary/archive_install.html> >>> >>> Info on differences between User and Identity: >>> <http://www.entourage.mvps.org/glossary/identity_user.html> >>> >>> Let us know what you find after testing. >>> >>> -- >>> Diane Ross, Microsoft Mac MVP > > > Jason Cutler > Mac Systems Coordinator > Oxford University Press > 'Australia, New Zealand & Singapore's Most Trusted Dictionaries' > ARBN 007 510 125 > Phone: (03) 9934 9123 (Switchboard) (03) 9934 9199 (Direct) > Fax: (03) 9934 9100 > Email: [EMAIL PROTECTED] > Website: <http://www.oup.com.au> > > The contents of this email may contain personal information and privacy > should be respected at all times. The person addressed in the e-mail is the > sole authorised recipient. Please notify the sender immediately if it has > unintentionally reached you and delete the email. Do not read, disclose or > use the content in any way. For further information on OUPANZS' privacy > policy, please refer to <http://www.oup.com.au/privacy> > > > -- > To unsubscribe: > <mailto:[EMAIL PROTECTED]> > archives: > <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> > old-archive: > <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
