Re: Force quit on office x all the time--solved

[Janice F. Jorgensen]

Title: Re: Force quit on office x all the time--solved

Thanks for the help solving this problem... See below..
Janice F. Jorgensen


> From: Diane Ross <[EMAIL PROTECTED]>
> Reply-To: "Entourage:mac Talk" <Entourage-Talk@lists.letterrip.com>
> Date: Thu, 14 Sep 2006 18:38:05 -0700
> To: "Entourage:mac Talk" <Entourage-Talk@lists.letterrip.com>
> Subject: Re: Force quit on office x all the time
>
> On 9/14/06 6:38 AM, "Janice F. Jorgensen" <[EMAIL PROTECTED]>
> wrote:
>
>> I have ibook dual usb using os x 10.4.4 with office x
>
> I see that you have Office 10.1.6 installed. You need to update. Under Help
> in the menu bar select "Check for Updates". Often an update will fix a
> problem a user is experiencing. I'm not sure this is your case, regardless
> you need to upgrade.
>>
>> Often when I try to quit a Microsoft Office v. X program, such as Microsoft
>> Word X for Mac, Microsoft Entourage X for Mac, Microsoft Excel X for Mac, or
>> Microsoft PowerPoint X for Mac, the program stops responding and just stays
>> that way.  I read it could be a Norton Security thing, but I don’t have that.
>>
>>
>> It is annoying as I have to force quit the programs.
>
> It's not normal to have to force quit an application. It's easier to
> troubleshoot when you know where to focus your attention. Eliminate problems
> in your User's folder by creating a new User in System Preferences. Now test
> your Office applications. Does the problem go away? If yes, then the problem
> is in your User's folder. If not, then you need to do an archive and install
> of the OS.
>
> Problems in your User's folder could be font related or corrupt preferences.
> Database corruption is also often the culprit, but the description of your
> problem seems not to indicate database corruption.
>
> Info on Archive and Install:
> <http://www.entourage.mvps.org/glossary/archive_install.html>
>
I did the archive and install and all is solved....

Thanks
> Info on differences between User and Identity:
> <http://www.entourage.mvps.org/glossary/identity_user.html>
>
> Let us know what you find after testing.
>
> --
> Diane Ross, Microsoft Mac MVP
> Entourage Help Page
> <http://www.entourage.mvps.org/>
> The  Entourage Blog lists the EHP as one of the top five Microsoft Entourage
> resources.
> <http://blogs.msdn.com/entourage/>
>
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