Sometimes it is handy to have Console open and have a look at what's going on "behind the scenes" while this problem is happening. It may give us clues as to what is causing the app to hang.
Console is located in HardDrive/Applications/Utilities/ and we need to see stuff from console.log and system.log, not the CrashReporter one. You can see them if you click the "Logs" button at the top left. The text in the logs is copyable, so you can paste the relevant part into an email. On 15/9/06 12:31 PM, "Janice F. Jorgensen" <[EMAIL PROTECTED]> wrote: > I have updated to 10.1.7 nothing changed .. Still the same "application is > not responding" > > Then I created a new user... And the same "application is not responding" > > I have thrown out the the preferences... > > So it appears that I need to do an archive and install. But first will > backup.. Etc. before I do that... > Thanks for the suggestions.. Will let u know if it solves it. > > > Janice F. Jorgensen> > From: Diane Ross <[EMAIL PROTECTED]> >> Reply-To: "Entourage:mac Talk" <[email protected]> >> Date: Thu, 14 Sep 2006 18:38:05 -0700 >> To: "Entourage:mac Talk" <[email protected]> >> Subject: Re: Force quit on office x all the time >> >> On 9/14/06 6:38 AM, "Janice F. Jorgensen" <[EMAIL PROTECTED]> >> wrote: >> >>> I have ibook dual usb using os x 10.4.4 with office x >> >> I see that you have Office 10.1.6 installed. You need to update. Under Help >> in the menu bar select "Check for Updates". Often an update will fix a >> problem a user is experiencing. I'm not sure this is your case, regardless >> you need to upgrade. >>> >>> Often when I try to quit a Microsoft Office v. X program, such as Microsoft >>> Word X for Mac, Microsoft Entourage X for Mac, Microsoft Excel X for Mac, or >>> Microsoft PowerPoint X for Mac, the program stops responding and just stays >>> that way. I read it could be a Norton Security thing, but I don¹t have >>> that. >>> >>> >>> It is annoying as I have to force quit the programs. >> >> It's not normal to have to force quit an application. It's easier to >> troubleshoot when you know where to focus your attention. Eliminate problems >> in your User's folder by creating a new User in System Preferences. Now test >> your Office applications. Does the problem go away? If yes, then the problem >> is in your User's folder. If not, then you need to do an archive and install >> of the OS. >> >> Problems in your User's folder could be font related or corrupt preferences. >> Database corruption is also often the culprit, but the description of your >> problem seems not to indicate database corruption. >> >> Info on Archive and Install: >> <http://www.entourage.mvps.org/glossary/archive_install.html> >> >> Info on differences between User and Identity: >> <http://www.entourage.mvps.org/glossary/identity_user.html> >> >> Let us know what you find after testing. >> >> -- >> Diane Ross, Microsoft Mac MVP Jason Cutler Mac Systems Coordinator Oxford University Press 'Australia, New Zealand & Singapore's Most Trusted Dictionaries' ARBN 007 510 125 Phone: (03) 9934 9123 (Switchboard) (03) 9934 9199 (Direct) Fax: (03) 9934 9100 Email: [EMAIL PROTECTED] Website: <http://www.oup.com.au> The contents of this email may contain personal information and privacy should be respected at all times. The person addressed in the e-mail is the sole authorised recipient. Please notify the sender immediately if it has unintentionally reached you and delete the email. Do not read, disclose or use the content in any way. For further information on OUPANZS' privacy policy, please refer to <http://www.oup.com.au/privacy> -- To unsubscribe: <mailto:[EMAIL PROTECTED]> archives: <http://www.mail-archive.com/entourage-talk%40lists.letterrip.com/> old-archive: <http://www.mail-archive.com/entourage-talk%40lists.boingo.com/>
