Interesting case,

When you it doesn't sync? Do you get any error? Does it stay in "not
connected"? Does it ask permanently for the password?

When was  the last time it worked?

We have experienced "weird" issues with the latest patch, have you tried
this without the patch?


-----Original Message-----
From: [email protected]
[mailto:[EMAIL PROTECTED] 
Sent: Monday, November 13, 2006 1:24 PM
To: [email protected]
Subject: Entourage stops syncing with Exchange

We have three users who haven't been getting new emails delivered to
Entourage since Sunday afternoon. If they empty the cache in Entourage
new messages will appear, but only once.

These users can all get on Outlook Web Access as normal so it's not a
case of their accounts being locked out. Also, since several users are
affected, it seems unlikely that it would be corrupt Entourage databases
or settings.

Other users in the same offices are unaffected and I can reproduce the
problem by setting up a new Entourage identity with the Exchange account
for one of the affected users on my own Mac, so it does not appear to be
network-related or isolated to a specific Mac, either.

I found a posting from the newsgroup which seems to be related:

http://tinyurl.com/w6mf5

but we've pretty much covered all the suggestions from Barry (and the
Mac BU tech) there. Our Exchange server is hosted by a third-party and
I'm currently waiting for confirmation from them as to whether they made
any changes that could have caused these glitches. Meanwhile, I'd be
grateful for any additional suggestions to try.

Using OS X 10.4.8, Entourage 11.2.5 and Exchange 2003

Cheers,
Lars
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