Thanks Diane
I have tried everything you recommend several times including in
desperation dragging my 2008 folder across on the network to my wife's
machine however it still baulks when it gets to the transfer of
identity. I guess we will just have to live with the two systems, it's
very frustrating and I don't usually quit but I have wasted a whole
day now.
thanks again
On 16 Sep 2008, at 12:22, Diane Ross wrote:
mike sanders wrote:
I am installing Office 2008 and all goes well until we get to setup
assistant and transferring identities from 2004. Simply nothing
happens the
identity is only 2gb but after several attempts I have quit and seek
your
help.
Did you log out/in with shift key down to disable all running
applications?
There are several gotchas installing Office 2008. This is one of the
biggest
errors.
Sometimes it's easier to start over than try to fix.
Quit all Microsoft applications (Easy way: log out/in with Shift key
down to
disable any startup items.)
Drag the Microsoft Office 2008 folder to the Trash.
Empty Trash.
Reinstall Office 2008 from your original installation disk. See details
<http://www.entourage.mvps.org/install/install_office2008.html>
Reading these two topics will keep you from making problems for
yourself in
the future.
Dos and Don'ts for a good install
<http://www.entourage.mvps.org/troubleshoot/install_08.html#basics>
Troubleshoot Install of Office 2008- Basics
<http://www.entourage.mvps.org/troubleshoot/install_08.html#steps>
Install and Update Errors <----this page has the fixes for most install
problems. <http://www.entourage.mvps.org/error/install_update.html>
--
Diane
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