K And those orders are from Japan?
No, but I don't really want to publish a list of countries that are suspicious. It'd look too much like GW Bush's own hit-list.
Anyway, anytime a package leaves the U.S. and the customer claims it doesn't arrive, we're SOL. So a single policy for all foreign packages, involving verifying the customer makes a ton of sense.
Look, if you want to complain: complain to Visa/MC/Amex. Their current policy places all of the burden of fraudulent purchases on the merchant. We even get hit with the chargeback fees. To make matters worse, their address verification system only works within the U.S.
So if you're shipping a $500 GPS unit or camera to Japan to an address that you don't know if it's the buyer's actual home/office address (because Visa won't tell you) or a abandoned warehouse, and you know that Visa will make it virtually impossible to get your money back, wouldn't you try to verify the buyer somehow?
Karen
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