On Wednesday, June 25, 2003, at 11:18 AM, Henry Posner wrote:
Canadian customers expressed concern about brokerage charges and other
fees. We are using UPS air services which includes custom brokerage
charges. UPS will not charge custom brokerage for the customer. They will
charge only duties & taxes, and GST & HST when applicable.
Speaking as a Canadian (albeit one living for now in the USA), I'd have to agree that FedEx has been far easier to deal with with regards to customs and brokering than UPS. I have a lot of experience with this - my previous job (in Canada) involved a lot of cross-border shipping. Eventually we just switched to FedEx entirely because of the hassles.
I don't understand why there's an either/or thing going on here, though. Surely the best solution would be to give customers the choice of shipping between 2 or 3 carriers, as many mail order companies do. As noted in this discussion, FedEx may be better than UPS for some areas and vice-versa. Dictating the sole carrier seems to me rather unfortunate and sales may be lost either way as a result.
- NK Guy
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