On Mon, 12 Jan 2004 19:27:01 -0800, Henning Wulff wrote: >At 9:51 AM -0800 1/12/04, Chip Louie wrote: >> > -----Original Message----- >>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Hugo G�vert >>> Sent: Sunday, January 11, 2004 11:43 PM >>> To: [EMAIL PROTECTED] >>> Subject: Canon service (WAS: Re: Re: EOS Re: Grasshopper and the Rebel >>> -geeez!!!) >>> >>> >>> Hi! >>> >>> ----- Original Message ----- >>> From: "Henning Wulff" <[EMAIL PROTECTED]> >>> To: <[EMAIL PROTECTED]> >>> Sent: Sunday, January 11, 2004 2:39 AM >>> Subject: RE: Re: EOS Re: Grasshopper and the Rebel -geeez!!! >>> >>> >>> > It took Canon 3 tries to get it right. Here too, I had to phone >>> > almost daily to get the work done in a reasonable length of time. >>> > >>> > I've had significantly more trouble with Canon products and repairs >>> > than with any other brand. I started using Canon products about 8 >>> >>> Sad, but true! I have the same experiences. And it seems that >>> it's the same >>> in every country. >>> >>> Bye, >>> Hugo. >>> >>> >> >> >>Hi Hugo, Henning, >> >>Not a problem here in the good old USA, nothing but net! Of course it may >>make a difference that I'm close to the Canon Irvine Regional Repair Center >>and walk my gear into them. I've only had first rate service from them! >>Fast turn arounds and no go-back repairs though I've only had to use them a >>few times for my film bodies that used to get very heavy work outs. I'm >>shooting less at the moment and the digital bodies have not let me down yet >>but I've only had them for a year at this point. > >That may be your experience Chip, but it obviously is not everyone's, >even in the US. Being able to walk in to a service center is always >good, whichever country you may be in. Canon Canada has disappointed >me severely. Not a single items has been repaired correctly on the >first try, and nothing has come back to me in less than 4 weeks >without severe nagging. I've always had sufficient backup equipment >to get things done, but I'm about ready to go back to Nikon, which >does have a local service center and which has provided better >service. > >On warranty work I've had better luck buying grey market (whatever >brand) through B&H and sending it to NY for warranty service than >buying Canon locally and having Canon Canada deal with it. > >-- > * Henning J. Wulff > /|\ Wulff Photography & Design > /###\ mailto:[EMAIL PROTECTED] > |[ ]| http://www.archiphoto.com >* >**** >*******
Hi I've had similar problems when dealing with Canon Canada and warranty work. I was having problems with a 28-135 not autofocusing properly, it took Canon 3 tries and almost 3 months before I had a lens that almost works correctly. I live about 1600 km (1000 miles) from the service centre, so I was unable to "be in their face" about this problem. Canon's eventual response was they felt "the lens was working with specs for a consumer lens". Just my 2 cents. Rob * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
