> -----Original Message-----From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Hugo G�vert Sent: Sunday, January 11, 2004 11:43 PM To: [EMAIL PROTECTED] Subject: Canon service (WAS: Re: Re: EOS Re: Grasshopper and the Rebel -geeez!!!)
Hi!
----- Original Message ----- From: "Henning Wulff" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, January 11, 2004 2:39 AM Subject: RE: Re: EOS Re: Grasshopper and the Rebel -geeez!!!
> It took Canon 3 tries to get it right. Here too, I had to phone > almost daily to get the work done in a reasonable length of time. > > I've had significantly more trouble with Canon products and repairs > than with any other brand. I started using Canon products about 8
Sad, but true! I have the same experiences. And it seems that it's the same in every country.
Bye, Hugo.
Hi Hugo, Henning,
Not a problem here in the good old USA, nothing but net! Of course it may make a difference that I'm close to the Canon Irvine Regional Repair Center and walk my gear into them. I've only had first rate service from them! Fast turn arounds and no go-back repairs though I've only had to use them a few times for my film bodies that used to get very heavy work outs. I'm shooting less at the moment and the digital bodies have not let me down yet but I've only had them for a year at this point.
That may be your experience Chip, but it obviously is not everyone's, even in the US. Being able to walk in to a service center is always good, whichever country you may be in. Canon Canada has disappointed me severely. Not a single items has been repaired correctly on the first try, and nothing has come back to me in less than 4 weeks without severe nagging. I've always had sufficient backup equipment to get things done, but I'm about ready to go back to Nikon, which does have a local service center and which has provided better service.
On warranty work I've had better luck buying grey market (whatever brand) through B&H and sending it to NY for warranty service than buying Canon locally and having Canon Canada deal with it.
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