> That may be your experience Chip, but it obviously is not everyone's, > even in the US. Being able to walk in to a service center is always > good, whichever country you may be in. Canon Canada has disappointed > me severely. Not a single items has been repaired correctly on the > first try, and nothing has come back to me in less than 4 weeks > without severe nagging. I've always had sufficient backup equipment > to get things done, but I'm about ready to go back to Nikon, which > does have a local service center and which has provided better > service. > > On warranty work I've had better luck buying grey market (whatever > brand) through B&H and sending it to NY for warranty service than > buying Canon locally and having Canon Canada deal with it. >
Well, that's unfortunate. However, I have excellent experience with Canon Canada located in Mississauga, a suburb on the west end of Toronto. They updated the EOS-3 firmware for me in one day, the body was cleaned and the mirror was dusted, the ever so slightly miss-aligned mirror was aligned perfectly. I brought in an EF100-400 a few years ago that was just out of warranty and had a stiff MF ring that developed suddenly, I also left the EOS-3 body with them to calibrate for focus, Canon Canada loaned me another EOS-3 and EF100-400 for the week that the lens was being repaired and the body checked, no charge. A year later I dropped the EF28-135, broke something internal and one of the lens element fell out of its' mounting location, I got it back in less than a week, and the lens came back feeling like new without the little bit of slop I've noticed in the zoom barrel, and the repair cost was very reasonable. I didn't ask for any loaner this time as I didn't need it. Last year I brought an out of warranty Canon inkjet printer in since even a brand "new" ink cartridge I just opened from the sealed package did not print, I thought the problem must be electronic in nature. The fellow at the service counter took the ink cartridge out, looked at the manufacturing code at the bottom and determined the cartridge (which I had bought on sale from a business supply store a year prior) was way too old and the ink has solidified. He then ask me how often I do colour printing, to which I said none, he went back to the shop, came back in 5 minutes and said the printer is working fine after he put a large size black ink cartridge in it, again no charge, the printer is working just fine for well over a year now. The service I've been receiving is one of the reason I am sold with Canon products ! (and I have heard a colleague with horrible Nikon repair experience, but no need to bash any brand name here) Oh, if someone has good Canon equip. for sale at a good price due to an impending brand change, please let me know! Ken * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
