> So, in summary, it seems that if you can walk in the product to the
> actual Canon repair facility, then the service is great,
> otherwise, you must
> constantly nag them and sometimes send the item back for
> subsequent repair.
>

Now why would you draw this conclusion?

I certainly did not intend to imply walk-in customers would or should get
preferential treatment, in fact I (personally) would not expect any
difference in the service if my equipment were shipped to Canon repair
facility, I drop in there because it is close to work and I bypass any delay
going through dealerships.

Ken

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