> > I have always had very fast and helpful service from Canon. > My first i9900 would not even start right out of the box. I > called Canon, got someone right away, and within 3 days there > was a brand new one at my door, with the prepaid paperwork > and shipping slip to send mine back. A little over a year > later, the printer started printing only in red. > Again, a call got me a refurbished printer almost > immediately... at NO cost. I returned my printer... again at > their cost... and so far the one I have now is working > perfectly. I certainly do not think Canon printers are as > reliable as their cameras, but as I said, I have had very > good service over the phone with customer service. Don't know > why it is so different with you? > > Steve >
Hi Steve, Bummer about that i9900 printer but lucky to get a Canon CS rep who understood what they needed to do and made the right call to keep you in the fold. Don't Canon printers get new print heads with a new ink cart? Epson has always been into the fixed printhead design which makes for precise head alignment but means the heads are expensive to replace due to the durability demands compared to the limited life print head that is changed each time the ink cart is R&R'd. Just wondering. I've owned and used a few Epson photo printers over the years including R800, 1280S, R2200, R2400 and soon an SP3800. I've never had to call Epson for any reason, guess I just got lucky. This is not to say I have not had an occasional print head clog after an extended period of non-use but common sense and a little patience has always resolved this issue for me. Of course I've learned the trick is to just use the printer at least a couple of times a month and you'll never have a problem with printhead clogs. HTH! * **** ******* *********************************************************** * For list instructions, including unsubscribe, see: * http://www.a1.nl/phomepag/markerink/eos_list.htm ***********************************************************
