I received my Juicebox about eighteen months ago. Mine has the case that
looks like a very big battery. I did make some small hardware and
firmware changes but only because that's what I like to do. And Valery
Miftakhov was very responsive and helpful when I had questions. In fact,
I use Valery's code for the display in other projects.
My Juicebox has been working very well since I received it.
Tom Jones
On 10/17/2015 7:41 PM, Chris Tromley via EV wrote:
On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV <ev@lists.evdl.org> wrote:
At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks.
I paid $600, and I think that's enough that I'm entitled to a little
customer support. But I've 4 sent requests to their support address and
never received a satisfactory answer. In some cases I got a reply, but
the reply was "so-and-so is the expert on this and will get back to you
and answer your question" and then I never heard from so-and-so.
Thinking more about this, there are other products that have no official
tech support. They rely on an active and enthusiastic online community,
sometimes backed up by a company representative or two. I personally have
had fair-to-good results from this kind of arrangement (free antivirus
programs, etc.). I see there is a Juicebox support thread on
DIYElectricCar.
Has anyone had good or inadequate results with Juicebox support using this
approach?
Chris
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