We have a 2015 Model S that we bought used in December. It's a nice car
and suits our needs well. But Tesla service is a horror. Who ever
heard of a car company where you can't call the service department on
the phone? Instead you have to use their app. And when they break
things, they don't take responsibility.
We had the car upgraded to LTE because 3G was discontinued.
Simultaneously we had recall work done to replace the eMMC. Ever since
then, the GPS gives wildly wrong positions half the time, and about once
a week the center console quits working and has to be rebooted. Now
they say we need to replace the MCU at the cost of $1500. Repeated
complaints at least got me a sympathetic human being, but not one with
the authority to help me. Finally he managed to get someone to agree to
credit the $200 we'd paid for the LTE upgrade toward the MCU
replacement, so it's only $1300 instead of $1500. Since we don't have
any other options, we agreed to pay.
And of course if we still want to be able to listen to the radio, it's
another $500 for a tuner. Apparently in this modern world you're
supposed to do everything with your phone, so having a radio is an
unusual option on which they want to make some money.
These attitudes on the part of the company are not endearing Tesla to
their owners, or at least to us.
Ken
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