It’s the new paradigm, right?! (I share your appalledness)
They are first movers in an industry, and with a great product. But this is disturbing, and they won’t ultimately succeed unless they fix this. - Mark Sent from my Fuel Cell powered iPhone > On May 20, 2022, at 1:30 PM, Ken Olum via EV <ev@lists.evdl.org> wrote: > > We have a 2015 Model S that we bought used in December. It's a nice car > and suits our needs well. But Tesla service is a horror. Who ever > heard of a car company where you can't call the service department on > the phone? Instead you have to use their app. And when they break > things, they don't take responsibility. > > We had the car upgraded to LTE because 3G was discontinued. > Simultaneously we had recall work done to replace the eMMC. Ever since > then, the GPS gives wildly wrong positions half the time, and about once > a week the center console quits working and has to be rebooted. Now > they say we need to replace the MCU at the cost of $1500. Repeated > complaints at least got me a sympathetic human being, but not one with > the authority to help me. Finally he managed to get someone to agree to > credit the $200 we'd paid for the LTE upgrade toward the MCU > replacement, so it's only $1300 instead of $1500. Since we don't have > any other options, we agreed to pay. > > And of course if we still want to be able to listen to the radio, it's > another $500 for a tuner. Apparently in this modern world you're > supposed to do everything with your phone, so having a radio is an > unusual option on which they want to make some money. > > These attitudes on the part of the company are not endearing Tesla to > their owners, or at least to us. > > Ken > _______________________________________________ > Address messages to ev@lists.evdl.org > No other addresses in TO and CC fields > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > ARCHIVE: http://www.evdl.org/archive/ > LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org > _______________________________________________ Address messages to ev@lists.evdl.org No other addresses in TO and CC fields UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub ARCHIVE: http://www.evdl.org/archive/ LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org
