It also should be noted that Tesla increasingly has competition. It may be true that something like a Chevy Bolt is not quite the car a Model S is but it does have a radio (satellite radio even), potentially bose sound, and it drives basically just as far as a Model S does. Tesla has long had a service problem. Compare that to Chevy where I bought a 2022 Bolt and it had a noise problem that is known. There is a service bulletin about it. I got it right in for service, they fixed the noise, I got it back. There was no difficulty in doing this. GM may have a lot of old sins to account for but they know how to be a car company. Sooner or later Tesla will need to learn how to be a car company too or everyone else will eventually overtake them.
On Fri, May 20, 2022 at 8:17 PM Mark Abramowitz via EV <ev@lists.evdl.org> wrote: > > It’s the new paradigm, right?! > > (I share your appalledness) > > They are first movers in an industry, and with a great product. But this is > disturbing, and they won’t ultimately succeed unless they fix this. > > - Mark > > Sent from my Fuel Cell powered iPhone > > > On May 20, 2022, at 1:30 PM, Ken Olum via EV <ev@lists.evdl.org> wrote: > > > > We have a 2015 Model S that we bought used in December. It's a nice car > > and suits our needs well. But Tesla service is a horror. Who ever > > heard of a car company where you can't call the service department on > > the phone? Instead you have to use their app. And when they break > > things, they don't take responsibility. > > > > We had the car upgraded to LTE because 3G was discontinued. > > Simultaneously we had recall work done to replace the eMMC. Ever since > > then, the GPS gives wildly wrong positions half the time, and about once > > a week the center console quits working and has to be rebooted. Now > > they say we need to replace the MCU at the cost of $1500. Repeated > > complaints at least got me a sympathetic human being, but not one with > > the authority to help me. Finally he managed to get someone to agree to > > credit the $200 we'd paid for the LTE upgrade toward the MCU > > replacement, so it's only $1300 instead of $1500. Since we don't have > > any other options, we agreed to pay. > > > > And of course if we still want to be able to listen to the radio, it's > > another $500 for a tuner. Apparently in this modern world you're > > supposed to do everything with your phone, so having a radio is an > > unusual option on which they want to make some money. > > > > These attitudes on the part of the company are not endearing Tesla to > > their owners, or at least to us. > > > > Ken > > _______________________________________________ > > Address messages to ev@lists.evdl.org > > No other addresses in TO and CC fields > > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > > ARCHIVE: http://www.evdl.org/archive/ > > LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org > > > > _______________________________________________ > Address messages to ev@lists.evdl.org > No other addresses in TO and CC fields > UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub > ARCHIVE: http://www.evdl.org/archive/ > LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org _______________________________________________ Address messages to ev@lists.evdl.org No other addresses in TO and CC fields UNSUBSCRIBE: http://www.evdl.org/help/index.html#usub ARCHIVE: http://www.evdl.org/archive/ LIST INFO: http://lists.evdl.org/listinfo.cgi/ev-evdl.org
