Galen, This is a difficult question to answer. I've always assumed that the issue was a PICNIC issue (problem in chair, not in computer) and gotten on the staff for not keeping their eyes on the screen while checking items in. But the issue actually got worse after we migrated to Evergreen, so I asked staff to go slower in addition to keeping their eyes on the screen. I also asked them to watch for item details to show up on the list. The lack of details seemed to be an indicator that the item did not get checked in; but not all the time. Then a staff member showed me an example of an item that captured the details but did not get checked in. It is a very difficult issue to capture in real-time for documentation of an issue.
I like the double check in procedure as an alternative to patrons thinking we are incompetent. Lisa Lisa Murray Director Cardington-Lincoln Public Library [email protected] [1453743275544_PastedImage] ________________________________ From: Evergreen-general <[email protected]> on behalf of Galen Charlton via Evergreen-general <[email protected]> Sent: Monday, April 11, 2022 1:14 PM To: Evergreen Discussion Group <[email protected]> Cc: Galen Charlton <[email protected]> Subject: Re: [Evergreen-general] Double check-in Hi, Out of curiosity (and just to double-check that there isn't a lurking bug), is the double-checkin process meant to address concerns about library staff forgetting to check in the items in the first place, or is there something else going on? Regards, Galen On Mon, Apr 11, 2022 at 1:08 PM Diane Disbro via Evergreen-general <[email protected]<mailto:[email protected]>> wrote: A couple of our branches check everything in twice. One requires a different person to do the second check. The only problem with that occurs when the first person is looking for work to do and isn't allowed to do the second check in of the cart she checked in earlier in the day. Diane Disbro Pronouns: she/her Circulation Coordinator Scenic Regional Library 251 Union Plaza Drive Union, MO 63084 (636) 583-0652 ext 110 [email protected]<mailto:[email protected]> On Mon, Apr 11, 2022 at 12:04 PM Dawn Dale via Evergreen-general <[email protected]<mailto:[email protected]>> wrote: Kathleen, I agree, the same person should not do both checkins. Mistakes are more likely to be caught by a different person. Thanks, [https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7] Dawn Dale, PINES Services Specialist - Circulation ________________________________ Georgia Public Library Service 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341 (404) 291-2800, [email protected]<mailto:[email protected]> [https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv]<https://www.facebook.com/georgialibraries>[https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb]<https://www.twitter.com/georgialibs>[https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49GjOZcByMIBrYyJ-B6JBM51r]<https://www.instagram.com/georgialibraries/> Join our email list<http://georgialibraries.org/subscription> for stories of Georgia libraries making an impact in our communities. On Mon, Apr 11, 2022 at 1:01 PM Kathleen Webb via Evergreen-general <[email protected]<mailto:[email protected]>> wrote: We have also had this problem and have one staff member double-checking another person's work. Kathleen Webb Library Director Marvin Memorial Library 29 W. Whitney Avenue Shelby, OH 44875 MarvinLibrary.org 419-347-5576 phone 419-347-7285 fax k<mailto:[email protected]>[email protected]<mailto:[email protected]> [https://docs.google.com/uc?export=download&id=1ay7q49WMd4C-aH7xMp3ZMNy1bLUpxUyI&revid=0BxP4GvZyH04TUmQ2UEttOVR2Uy94ZHFBSm12bVgwcWFmUUU4PQ] On Mon, Apr 11, 2022 at 12:53 PM Brandi Sanders via Evergreen-general <[email protected]<mailto:[email protected]>> wrote: We are having the same problem. -----Original Message----- From: "Millissa Macomber via Evergreen-general" <[email protected]<mailto:[email protected]>> Sent: Monday, April 11, 2022 12:44pm To: "'Evergreen Discussion Group'" <[email protected]<mailto:[email protected]>> Cc: "Millissa Macomber" <[email protected]<mailto:[email protected]>> Subject: [Evergreen-general] Double check-in We have had some issues with items getting to the shelves and not getting checked in. We are a small library and have two pages; noRFID or automatic sorters. We were going to add a double check to our process but not sure of the best way to do that without recording double stats. Any ideas appreciated! Millissa Macomber |Senior Technical Services Associate Burlington Public Library 820 E. Washington Avenue | Burlington, WA 98233 360-755-0760 | [email protected]<mailto:[email protected]> Sign up to receive email or text notices<https://burlingtonwa.gov/list.aspx> about upcoming library programs. Burlington Public Library inspires, empowers, and connects our community. [2nd resized for email signature line] _______________________________________________ Evergreen-general mailing list [email protected]<mailto:[email protected]> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general _______________________________________________ Evergreen-general mailing list [email protected]<mailto:[email protected]> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general _______________________________________________ Evergreen-general mailing list [email protected]<mailto:[email protected]> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general _______________________________________________ Evergreen-general mailing list [email protected]<mailto:[email protected]> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general -- Galen Charlton Implementation and IT Manager Equinox Open Library Initiative [email protected]<mailto:[email protected]> https://www.equinoxOLI.org phone: 877-OPEN-ILS (673-6457) direct: 770-709-5581 <http://evergreen-ils.org>
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