http://support.microsoft.com/kb/949759
From: [email protected] [mailto:[email protected]] On Behalf Of Curt Finley Sent: Wednesday, June 12, 2013 5:22 PM To: [email protected] Subject: [Exchange] RE: Mail Disappearing I don't do brick level backup so before it became clear that it was a user error, I started making PSTs of people's mail with exemerge in case more people complained of message loss. One of the mailboxes gave me this [15:46:38] Error copying messages from folder '\Sent Items' (MAPI_W_PARTIAL_COMPLETION) [15:46:38] Trying to copy messages in folder '\Sent Items', individually. To avoid duplicates in the target store, messages will be merged and not copied into the target store. [15:46:46] Error copying message with subject 'RE: I'm back' in folder '\Sent Items'. (MAPI_W_PARTIAL_COMPLETION) [15:46:47] Error copying message with subject 'Please disregard 2nd peer review request' in folder '\Sent Items'. (MAPI_W_PARTIAL_COMPLETION) [15:46:47] Error copying message with subject 'RE: Classroom Reservation' in folder '\Sent Items'. (MAPI_W_PARTIAL_COMPLETION) There are tons of these "Error copying message" messages in ExMerge.log for this one user. What would case them and how can it be resolved? I also got some of these [14:59:29] Copying data from mailbox 'Matthew Hui' ('MHUI') on Server 'TPICKERING' to file 'D:\MAILBOXES\MHUI.PST'. [14:59:29] Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d) [14:59:29] Errors encountered. Copy process aborted for mailbox 'Mazie Hui' ('MHUI'). The info store is running and the account I'm using to access the mailbox is the same one I've used to successfully export almost every other mailbox. What would cause this and how can it be resolved? Again I'm using Exchange Server 2003. Thanks for your help. Curt From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Curt Finley Sent: Wednesday, June 12, 2013 12:22 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Mail Disappearing Thanks all for your feedback. The message is coming through loud and clear - It's not my server. That's a relief. Now - how to politely tell the users - you screwed up. :) Curt From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Wednesday, June 12, 2013 10:36 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Mail Disappearing [1] You use public folders, whether you know so, or not. On Exchange 2003, free/busy data, schedule+ data, offline address books, and other pieces of system level information are stored in public folders. You have no choice. [2] All of the event log entries you have posted are innocuous and noise. Nothing more, nothing less. [3] This is a user problem. Period. Exchange doesn't lose data. From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Curt Finley Sent: Wednesday, June 12, 2013 1:12 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Mail Disappearing I wouldn't think they could have deleted all of their calendar entries that easily. I've been going through my application event log to see if there are any smoking guns. I found the following (the last one seems like it might be the most relevant) Source: MSExchange IS Mailbox Event ID: 1147 Category: Rules Error 1245 while disabling rule on public folder with rule ID 1-58F827. The folder ID of the public folder is in the data section of this event. We don't use public folders so this seems an unlikely problem. Source: Userenv Event ID: 1517 Windows saved user ANSCI\AEDon on registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. AEDon is not one of the accounts that is having problems with deleted messages. A few days ago there were a bunch of messages like this Source: MSExchangeIS Mailbox Category: Views Event ID: 1173 Type: Warning Error 0x6bb deleting unused restricted views from folder 1-266CC1E on database "Storage Group 2\Mailbox Store". Microsoft Exchange Information Sore will try to delete the view again at the next maintenance interval. Both users reporting problems were in Storage Group 2. Thanks for any help you can provide. Curt From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of John Cook Sent: Wednesday, June 12, 2013 9:36 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Mail Disappearing People "accidentally" delete things on mobile devices all the time, it only takes a slightly off keystroke or swipe of the finger to do so on such a small screen. John W. Cook Network Operations Manager Partnership For Strong Families 5950 NW 1st Place Gainesville, Fl 32607 Office (352) 244-1610 Cell (352) 215-6944 MCSE, MCP+I, MCTS, CompTIA A+, N+, VSP4, VTSP4 From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Curt Finley Sent: Wednesday, June 12, 2013 12:17 PM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Mail Disappearing No delegates (I assume you are talking about the kind that can access another person's mailbox). By mobile devices - you're talking about something like a phone or are you talking about a laptop? The person who lost her calendar is definitely on a laptop. I don't recall if she has a phone or not. How would these devices cause problems? Curt From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of John Cook Sent: Wednesday, June 12, 2013 8:44 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] RE: Mail Disappearing Any mobile devices present? Delegates? John W. Cook Network Operations Manager Partnership For Strong Families 5950 NW 1st Place Gainesville, Fl 32607 Office (352) 244-1610 Cell (352) 215-6944 MCSE, MCP+I, MCTS, CompTIA A+, N+, VSP4, VTSP4 From: [email protected]<mailto:[email protected]> [mailto:[email protected]] On Behalf Of Curt Finley Sent: Wednesday, June 12, 2013 11:38 AM To: [email protected]<mailto:[email protected]> Subject: [Exchange] Mail Disappearing In the last couple of days I've had two users tell me they have had mail disappear. Any suggestions what might be happening? Mail store corrupt? I have Exchange 2003 where do I proceed from here? Thanks for your help. Curt ________________________________ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. 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