His new mail would have had to have passed through the Inbox to get to his .OST to begin with.
I see your point about sent items; if he's working offline and didn't sync then his sent items are still sitting in the Outbox of his .OST file at home. But new inbound items are delivered to the server Inbox and only replicated to the .OST file when he syncs up. Then if he goes off-line, deletes them or whatever, but doesn't resync they'll still appear in the Inbox as if nothing happened. Only if he synced those messages to his .OST file, deleted or moved them from there, then resynced would they disappear from the server Inbox. As Ed pointed out it seems likely that the user would know if he had deleted the items himself. That can't explain what's happening to those items. Aloha, -Ben- Ben M. Schorr, MVP-Outlook, CNA, MCPx3 Director of Information Services Damon Key Leong Kupchak Hastert http://www.hawaiilawyer.com > > > -----Original Message----- > From: Nikki Peterson [mailto:[EMAIL PROTECTED]] > Sent: Wednesday, November 20, 2002 11:10 AM > To: Exchange Discussions > > Yes, but assume that he has another machine at home that he > VPN's in with, his Outlook at home is set to use OST, but no > sync happens because it takes too long. > > Now he has worked with his OST at home, logged off, and > didn't sync back up to the server. He gets to work, and none > of his sent are in sent, none of his new mail is in the inbox... > > I'm braced....Shoot > > Nikki > > > OST settings wouldn't be at issue unless the user deleted the items > > while offline, and I think he might know he did that. OST > > synchronizes and doesn't move messages. > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > Tech Consultant > > hp Services > > Protecting the world from PSTs and Bricked Backups! > > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > Peterson > > Sent: Wednesday, November 20, 2002 9:40 AM > > To: Exchange Discussions > > Subject: RE: losts mails > > > > > > Check for OST sync settings (or could another machine > > be involved, then look for some messages in other OST), PST > > delivery (If more than one machine is involved), Auto Archive > > settings, Rule Wizard set to move, In options, Save my sent > with the > > original...(not in Sent) > > > > Just off the top of my head... > > > > Nikki > > > > > > > Check that a rule (client or server) didn't move or delete the > > > messages. > > > > > > Check that a view isn't being applied that may filter the > messages. > > > > > > Another test: Send a message to the user with an easily > identifiable > > > subject (like "Andy and Shania in the server room") and > then use the > > > Advanced Find (Tools menu, Advanced Find) feature to locate it. > > > Make sure you are searching from the top folder of the > mailbox and > > > that you > > > > > are searching all subfolders. > > > > > > > > > ********************************* > > > * Erik Sojka, MOS, MCSE * > > > * Asst. VP, Technology Services * > > > * [EMAIL PROTECTED] * > > > ********************************* > > > > > > > -----Original Message----- > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > To: Exchange Discussions > > > > Subject: losts mails > > > > > > > > > > > > Hi all. > > > > > > > > I have a user complaining that he losts some of his > e-mails from > > > > his Inbox if a lost email was a e-mail that he replied, he lost > > > > the copy from his sent items as well. > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > Thank you. > > > > ____________________________________ > > > > Albert Charron > > > > Trisotech Inc. > > > > [EMAIL PROTECTED] > > > > > > > > > _________________________________________________________________ > > > > List posting FAQ: > http://www.swinc.com/resource/exch_faq.htm > > > > Archives: > http://www.swynk.com/sitesearch/search.asp > > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > > Exchange List admin: [EMAIL PROTECTED] > > > > > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > Archives: http://www.swynk.com/sitesearch/search.asp > To unsubscribe: mailto:[EMAIL PROTECTED] > Exchange List admin: [EMAIL PROTECTED] > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
