Unless, only his inbox had time to sync before the connection was killed...? Or am I twilight zoning now?
Nikki > His new mail would have had to have passed through the Inbox to get to his > .OST to begin with. > > I see your point about sent items; if he's working offline and didn't sync > then his sent items are still sitting in the Outbox of his .OST file at > home. > > But new inbound items are delivered to the server Inbox and only replicated > to the .OST file when he syncs up. Then if he goes off-line, deletes them > or whatever, but doesn't resync they'll still appear in the Inbox as if > nothing happened. Only if he synced those messages to his .OST file, > deleted or moved them from there, then resynced would they disappear from > the server Inbox. As Ed pointed out it seems likely that the user would know > if he had deleted the items himself. > > That can't explain what's happening to those items. > > Aloha, > > -Ben- > Ben M. Schorr, MVP-Outlook, CNA, MCPx3 > Director of Information Services > Damon Key Leong Kupchak Hastert > http://www.hawaiilawyer.com > > > > > > -----Original Message----- > > From: Nikki Peterson [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, November 20, 2002 11:10 AM > > To: Exchange Discussions > > > > Yes, but assume that he has another machine at home that he > > VPN's in with, his Outlook at home is set to use OST, but no > > sync happens because it takes too long. > > > > Now he has worked with his OST at home, logged off, and > > didn't sync back up to the server. He gets to work, and none > > of his sent are in sent, none of his new mail is in the inbox... > > > > I'm braced....Shoot > > > > Nikki > > > > > OST settings wouldn't be at issue unless the user deleted the items > > > while offline, and I think he might know he did that. OST > > > synchronizes and doesn't move messages. > > > > > > Ed Crowley MCSE+Internet MVP kcCC+I > > > Tech Consultant > > > hp Services > > > Protecting the world from PSTs and Bricked Backups! > > > > > > > > > -----Original Message----- > > > From: [EMAIL PROTECTED] > > > [mailto:[EMAIL PROTECTED]] On Behalf Of Nikki > > > Peterson > > > Sent: Wednesday, November 20, 2002 9:40 AM > > > To: Exchange Discussions > > > Subject: RE: losts mails > > > > > > > > > Check for OST sync settings (or could another machine > > > be involved, then look for some messages in other OST), PST > > > delivery (If more than one machine is involved), Auto Archive > > > settings, Rule Wizard set to move, In options, Save my sent > > with the > > > original...(not in Sent) > > > > > > Just off the top of my head... > > > > > > Nikki > > > > > > > > > > Check that a rule (client or server) didn't move or delete the > > > > messages. > > > > > > > > Check that a view isn't being applied that may filter the > > messages. > > > > > > > > Another test: Send a message to the user with an easily > > identifiable > > > > subject (like "Andy and Shania in the server room") and > > then use the > > > > Advanced Find (Tools menu, Advanced Find) feature to locate it. > > > > Make sure you are searching from the top folder of the > > mailbox and > > > > that you > > > > > > > are searching all subfolders. > > > > > > > > > > > > ********************************* > > > > * Erik Sojka, MOS, MCSE * > > > > * Asst. VP, Technology Services * > > > > * [EMAIL PROTECTED] * > > > > ********************************* > > > > > > > > > -----Original Message----- > > > > > From: Albert Charron [mailto:[EMAIL PROTECTED]] > > > > > Sent: Wednesday, November 20, 2002 11:10 AM > > > > > To: Exchange Discussions > > > > > Subject: losts mails > > > > > > > > > > > > > > > Hi all. > > > > > > > > > > I have a user complaining that he losts some of his > > e-mails from > > > > > his Inbox if a lost email was a e-mail that he replied, he lost > > > > > the copy from his sent items as well. > > > > > > > > > > I don't know how to track the problem. Any hints about this? > > > > > > > > > > Thank you. > > > > > ____________________________________ > > > > > Albert Charron > > > > > Trisotech Inc. > > > > > [EMAIL PROTECTED] > > > > > > > > > > > > _________________________________________________________________ > > > > > List posting FAQ: > > http://www.swinc.com/resource/exch_faq.htm > > > > > Archives: > > http://www.swynk.com/sitesearch/search.asp > > > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > > > Exchange List admin: [EMAIL PROTECTED] > > > > > > > > > > > _________________________________________________________________ > > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > > Archives: http://www.swynk.com/sitesearch/search.asp > > > To unsubscribe: mailto:[EMAIL PROTECTED] > > > Exchange List admin: [EMAIL PROTECTED] > > > > _________________________________________________________________ > > List posting FAQ: http://www.swinc.com/resource/exch_faq.htm > > Archives: http://www.swynk.com/sitesearch/search.asp > > To unsubscribe: mailto:[EMAIL PROTECTED] > > Exchange List admin: [EMAIL PROTECTED] > > _________________________________________________________________ List posting FAQ: http://www.swinc.com/resource/exch_faq.htm Archives: http://www.swynk.com/sitesearch/search.asp To unsubscribe: mailto:[EMAIL PROTECTED] Exchange List admin: [EMAIL PROTECTED]
