So here is the next one after a complaint by myself. I must admit I find
it unacceptable that a company openly admits that we pay for unfinished
software, and that the upgrade costs are for bug fixes. Imagine I bought
a car and the wiper wasn't working, would I expect to pay for it being
fixed? And Acrobat functionality is in no way a small matter for me.
Furthermore, since only Finale shows this problem and no other
application I own or know about, it seems to me to be rather a lame
excuse to blame it on Adobe. Oh well.
The reply goes on to offer me a promotional upgrade price, which would
be 99$. After my experience last year I will have to inquire how much
the extra costs for customs etc will be. Last time it was substancial. I
may well try and find out whether Sibelius is going to cost me the same.
I really have had it with Finale. The software causes more problems than
it ever solved. Perhaps switching now will save me from more grief.
Johannes
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Johannes,
I know this can be a frustrating issue when dealing with incompatible
software. I can provide some background and detail on this situation for
you and provide you with the options we have available to resolve this.
This incompatibility was initially introduced by an update that Adobe
had released for Acrobat. Since many of our users had been using Acrobat
with Finale, we chose to invest our development time for Finale 2010
into resolving this incompatibility issue from our end.
Upgrade costs for Finale are designed not only to introduce new
features, but also to resolve defects and to keep our software
compatible with other frequently used programs for the engraving
community such as Adobe Acrobat.
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