+1 On Aug 30, 2012, at 1:59 PM, Robert Patterson <rob...@robertgpatterson.com> wrote:
> At this point, I recommend we all give a moment of silence to the memory of > David Fenton. I feel sure he would have contributed something deliciously > abrasive to this conversation. Now that he is gone, I miss him. > > R. > > On Thu, Aug 30, 2012 at 12:20 PM, Dick Hauser <rdhau...@comcast.net> wrote: > >> >> On Aug 30, 2012, at 1:17 AM, Eric Fiedler <eric.f.fied...@t-online.de> >> wrote: >> >>> But I can't agree with you on this one. In over 40 years of teaching, >> I've found the question "Why would you want to do that" — which, by the >> way, comes across much friendlier face-to-face than in the cold world of >> cyberspace-text — to be invaluable. >> >> I agree with Robert, Eric. The question is not productive at all from a >> tech standpoint. First of all, because the user has already spent >> considerable energy trying to do it, and in getting through to the tech >> support staff so they have built up a "head of steam" so to speak. Tech >> needs to bring them down and reassure them before good information can be >> exchanged. Secondly, the question is a paternal power play that's also not >> productive at that point in the interaction. >> >> Tech support needs to figure out what the client wants to do, and explain >> how it can be done. Failing that, it's really helpful (though frustrating) >> for a client to hear that tech support can't figure out how to do it. At >> some point in the conversation, it might be useful for tech support to find >> out "why" but only in the context of improving the programming and only >> after the client has been served. >> >> I do agree with you, however, that in teaching the question is sometimes >> useful. Explaining why you think something is sometimes useful in learning >> more about it. Particularly if the teacher is open minded enough to >> empower the student as opposed to forcing the student to adopt methods >> without exploration and integration. >> >> >> Dick H >> OlyWa >> >> >> >> >> _______________________________________________ >> Finale mailing list >> Finale@shsu.edu >> http://lists.shsu.edu/mailman/listinfo/finale >> > _______________________________________________ > Finale mailing list > Finale@shsu.edu > http://lists.shsu.edu/mailman/listinfo/finale _______________________________________________ Finale mailing list Finale@shsu.edu http://lists.shsu.edu/mailman/listinfo/finale
