On 11/6/2012 11:20 AM, Robert Patterson wrote: > Or just drag the prefs file onto the desktop (Mac) long enough to verify > that, as expected, a problem has nothing to do with the prefs file. > > When I first started dealing with Customer Support they were telling me to > drag to trash, empty trash, reboot. After one of those I balked at doing it > a second time, and they admitted that moving to desktop was sufficient. > They are just trying to idiot-proof their script. > > The only time that trashing the prefs file actually helped solve a problem > for me was when I had manually changed a default preference that was not > compatible with whatever I was trying to do. All I would have had to do is > change the setting in the dialog box, but C.S. apparently did not know > that. Trashing the Prefs file is a far overused crutch. >
At least they're not telling you to reformat the hard drive and reinstall the operating system. ;-) -- David H. Bailey [email protected] _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
