I have to add that my own experience is in agreement with Robert's assesment. He is not being cynical, but is realistically describing how much of MM's software support works.
When I submitted my last few bug reports, I got a reply at the end of the day asking if I had tried trashing the Finale Preferences File. I always do try this and I always mention it in my report. By ignoring what I wrote or not reading carefully, the MM support staff buys another day with not having to really answer anything. (Who knows what kind of soul-crushing econometric regime they have to live under?) After a few days I usually get a response that basically says they will pass it on and that they don't know what is going on. There be dragons in Finale 2012 and they aren't being slain. -Randolph Peters On 2012-11-05, at 5:47 PM, Robert Patterson <[email protected]> wrote: > About the preferences file, to be more precise, claiming the preferences > file is corrupt is pretty common for tech support in Fin12. But my > professional software developer's nose smells a rat on that little game, > especially with a problem like this. Most such claims merely provide an > excuse not delve deeper and find the real problem, meanwhile putting those > of us who tweak the preferences at a severe cost of additional labor. > > And indeed, trashing the prefs file makes (essentially) no difference with > this problem. > > On Mon, Nov 5, 2012 at 4:25 PM, Fiskum, Steve <[email protected]> wrote: > >> I forgot to mention that this IS odd. I don't think I've seen something >> like this without it being associated to the program option. It's hard to >> tell what's going on without seeing the file. One other cause could be a >> corrupt preference file which is pretty common in FIN12. >> >> Steve >> >> On 11/5/12 3:06 PM, "Robert Patterson" <[email protected]> >> wrote: >> >>> Changing the Program Options makes no difference. FWIW in this file the >>> Display and Actual numbers are the same. I can reliably reproduce the >>> problem with this file, btw, even after I updated to Fin12c. > _______________________________________________ Finale mailing list [email protected] http://lists.shsu.edu/mailman/listinfo/finale
