So, I log into my Adobe products account tonight to retrieve a serial number for a registered product. I see that another product that I registered over 18 months ago, Acrobat XI Pro, for some reason is not listed. I attempt to register the product online with the serial number that I have on the faded product insert. I keep getting the message that the serial number is invalid . . . even though it's the serial number that Adobe has provided! I start a chat with Adobe Support. I am damn near explicitly accused of stealing the product - where did I buy the product, when did I buy it, under what email? The real kicker - at first, "no such email exists," and I explode and voila, they miraculously find the email (never mind that it's been my email with Adobe for 7 years) and yes, they do see that I have other products registered under this email, but send a screen capture to provide proof of my installation. How stupid - I could send a screen capture of anybody's computer - they have no idea if it really is mine - but I oblige and send one. Not good enough - I have to provide a receipt/proof of purchase. I reply that I have the DAMNED serial number on the box, but for some reason, Adobe isn't recognizing it online. Why isn't that good enough?
After 35 minutes of back and forth, I get "We have escalated this." The escalation team will see if they can figure out what's going on and get back to you in 24 hours." Uh? I am working on setting up a new system after hours. I need the damned serial number to work now!!! Not in 24 hours. Typical Adobe we don't give a rat's a___ customer service. After over 20 years of buying Adobe products (10 in corporate, 10 independently), this is how they treat a customer? Adobe, if you're listening, pull your collective heads out of your b_____s and provide real customer service. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com TammyVB *AT* spectrumwritingllc *DOT* com
_______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
