She's right, you know. It's not always that way, but it's too often that way. ymmv (but probably not by much)
On Fri, May 29, 2015 at 10:14 PM, Tammy Van Boening < tamm...@spectrumwritingllc.com> wrote: > So, I log into my Adobe products account tonight to retrieve a serial > number for a registered product. I see that another product that I > registered over 18 months ago, Acrobat XI Pro, for some reason is not > listed. I attempt to register the product online with the serial number > that I have on the faded product insert. I keep getting the message that > the serial number is invalid . . . even though it's the serial number that > Adobe has provided! I start a chat with Adobe Support. I am damn near > explicitly accused of stealing the product - where did I buy the product, > when did I buy it, under what email? The real kicker - at first, "no such > email exists," and I explode and voila, they miraculously find the email > (never > mind that it's been my email with Adobe for 7 years) and yes, they do see > that I have other products registered under this email, but send a screen > capture to provide proof of my installation. How stupid - I could send a > screen capture of anybody's computer - they have no idea if it really is > mine - but I oblige and send one. Not good enough - I have to provide a > receipt/proof of purchase. I reply that I have the DAMNED serial number > on the box, but for some reason, Adobe isn't recognizing it online. Why > isn't that good enough? > > After 35 minutes of back and forth, I get "We have escalated this." The > escalation team will see if they can figure out what's going on and get > back to you in 24 hours." Uh? I am working on setting up a new system > after hours. I need the damned serial number to work now!!! Not in 24 > hours. > > Typical Adobe we don't give a rat's a___ customer service. > > After over 20 years of buying Adobe products (10 in corporate, 10 > independently), this is how they treat a customer? > > Adobe, if you're listening, pull your collective heads out of your b_____s > and provide real customer service. > > TVB > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > TammyVB *AT* spectrumwritingllc *DOT* com > > > _______________________________________________ > > > You are currently subscribed to framers as john.sgamm...@actifio.com. > > Send list messages to email@example.com. > > To unsubscribe send a blank email to > framers-unsubscr...@lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/john.sgammato%40actifio.com > > Send administrative questions to listad...@frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > -- <http://www.actifio.com/> *John Sgammato, Documentation Architect* *e* john.sgamm...@actifio.com *c* 508.927.2083 *t* @actifiodocs <http://twitter.com/actifiodocs> 333 Wyman Street, Waltham, MA 02451 <http://twitter.com/actifio> <http://www.linkedin.com/company/399246> <https://plus.google.com/102870897962348937868/posts> <http://www.youtube.com/user/actifio> <http://www.actifio.com/> *Radically simple copy data management * *.*
_______________________________________________ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to firstname.lastname@example.org. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.