Having knowledgeable, senior employees monitoring and posting in a
public forum is a very efficient use of tech support resources.

On Sat, May 30, 2015 at 11:22 AM, Tori Muir <[email protected]> wrote:
> Well.. yes and no. It's ridiculous that a paying customer of so many years
> can only get timely, competent assistance by venting in a forum.
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