And one for Jenny and the Wimp... http://www.bing.com/videos/search?q=frantics+boot+to+the+head&FORM=VIRE1#view=detail&mid=567A4D725F3828D72C0D567A4D725F3828D72C0D
Nadine John Sgammato <[email protected]> wrote: >She's right, you know. > >It's not always that way, but it's too often that way. > >ymmv (but probably not by much) > > >On Fri, May 29, 2015 at 10:14 PM, Tammy Van Boening ><[email protected]> wrote: > >So, I log into my Adobe products account tonight to retrieve a serial number >for a registered product. I see that another product that I registered over >18 months ago, Acrobat XI Pro, for some reason is not listed. I attempt to >register the product online with the serial number that I have on the faded >product insert. I keep getting the message that the serial number is invalid . >. . even though it's the serial number that Adobe has provided! I start a chat >with Adobe Support. I am damn near explicitly accused of stealing the product >- where did I buy the product, when did I buy it, under what email? The real >kicker - at first, "no such email exists," and I explode and voila, they >miraculously find the email (never mind that it's been my email with Adobe for >7 years) and yes, they do see that I have other products registered under this >email, but send a screen capture to provide proof of my installation. How >stupid - I could send a screen capture of anybody's computer - they have no >idea if it really is mine - but I oblige and send one. Not good enough - I >have to provide a receipt/proof of purchase. I reply that I have the DAMNED >serial number on the box, but for some reason, Adobe isn't recognizing it >online. Why isn't that good enough? > >After 35 minutes of back and forth, I get "We have escalated this." The >escalation team will see if they can figure out what's going on and get back >to you in 24 hours." Uh? I am working on setting up a new system after hours. >I need the damned serial number to work now!!! Not in 24 hours. > >Typical Adobe we don't give a rat's a___ customer service. > >After over 20 years of buying Adobe products (10 in corporate, 10 >independently), this is how they treat a customer? > >Adobe, if you're listening, pull your collective heads out of your b_____s and >provide real customer service. > >TVB > >Tammy Van Boening > >Owner/Principal > >Spectrum Writing, LLC > >www.spectrumwritingllc.com > >TammyVB *AT* spectrumwritingllc *DOT* com > > >_______________________________________________ > > >You are currently subscribed to framers as [email protected]. > >Send list messages to [email protected]. > >To unsubscribe send a blank email to >[email protected] >or visit >http://lists.frameusers.com/mailman/options/framers/john.sgammato%40actifio.com > >Send administrative questions to [email protected]. Visit >http://www.frameusers.com/ for more resources and info. > > > > >-- > > > John Sgammato, Documentation Architect >e [email protected] c 508.927.2083 >t @actifiodocs > >333 Wyman Street, Waltham, MA 02451 > >     > >Radically simple copy data management > >. >
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