They also monitor the FrameUsers group as well (yahoo group) and will even post 
in the group forum. I've received help from them that way in the past from them.

Salome Abungu
Service and Sales
Technical Writer

Scott Safety
4320 Goldmine Road
Monroe, NC  28110 USA

Tel:  704.207.2692
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[] On Behalf Of Michael Norton
Sent: Sunday, May 31, 2015 7:55 PM
Subject: Re: Adobe Customer Care-less - Yet another round

Yes it is - and thanks to the Adobe folks who monitor this list and who are 
typically very helpful.

Date: Sat, 30 May 2015 11:31:45 -0700
From: Robert Lauriston <>
To: "" <>
Subject: Re: Adobe Customer Care-less - Yet another round

Having knowledgeable, senior employees monitoring and posting in a public forum 
is a very efficient use of tech support resources.

On Sat, May 30, 2015 at 11:22 AM, Tori Muir 
<<>> wrote:
> Well.. yes and no. It's ridiculous that a paying customer of so many years  
> can only get timely, competent assistance by venting in a forum.


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