I suspect Mahesh is suggesting you use either Control Panel > Recovery or Control Panel > Backup/Restore.
Art Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Thu, Nov 12, 2009 at 2:13 PM, Spectrum Writing < info at spectrumwritingllc.com> wrote: > After 4 hours on the phone today with support, Adobe was able to resolve > the > issues that prevented me from working on my desktop, in Windows Explorer, > or > in non-adobe programs; however, Adobe themselves threw the kitchen sink at > my system and still can't get the suite to completely uninstall, so I still > have no adobe capabilities whatsoever, including FM 7.2 as during its > installation, Distiller won't install because somewhere hidden deep beneath > the shadows lurks distiller 9 (or so my system thinks). At one point during > the support call, I was told literally that it was no longer Adobe's > problem > and that I had to call Microsoft - I think anyone at this point can imagine > my immediate and visceral response to this comment. > > They backed off of that and have escalated the issue to Tier 2 and I have > received a phone call just 10 minutes ago assuring me that I would be > called > within the hour. tick-tock, tick-tock. . . > > I did receive the note that everyone saw from Mahesh, but the first step > makes me very, very nervous and it is a bit unclear to me. > > It states that I must roll back my system clock to a date when the beta key > was working. Say what? First, how do I roll back a system clock and since > this is a >>SYSTEM<< function, of course it makes me shudder - I have not > enough system issues with this as it is. I don't want to go down that > rabbit > hole again. Second, "when the beta key was working?" > > Any and all thoughts and clarifications on this first step are welcomed and > appreciated. > > TVB > > Tammy Van Boening > Owner/Principal > Spectrum Writing, LLC > www.spectrumwritingllc.com > info at spectrumwritingllc.com > > > -----Original Message----- > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum > Writing > Sent: Thursday, November 12, 2009 8:22 AM > To: 'Art Campbell' > Cc: 'Free Framers'; framers at lists.frameusers.com > Subject: RE: tcs 2 STATUS > > Yes and here is the current summary: > > > > As of 9:00 pm last night, I had reinstalled TCS2 on my desktop. Captivate, > Photoshop, and Acrobat 9 were working and functioning as expected and > everything else on my desktop was working just fine. I still was receiving > the error message about the licensing issue for FM and RH. I called Adobe > Support this morning and after having practically to call through the phone > to get some help (the holding times accounted for 1/2 the time I was on the > phone easily and at least 4 xfers), two technicians together (one > supposedly > Sr.) began taking me down the rabbit hole again. After patiently walking > through everything with them and working diligently to follow their > instructions, Adobe has now F____D up my system so badly that I can't even > use FM7.2 on my system (it won't install distiller as I am getting that > famous message that I already have a version in place, but that's because > Adobe techs. could not figure out how to completely get all of the Adobe > files of off my system and somewhere, my system thinks I still have > distiller 9 installed) and no joke, I can't even right-click on my own > desktop now (to switch slave and master monitors) without getting an Adobe > specific error message. > > > > Their solution - "we will research this and call you back - we don't know > when, but. .. so, they F___K up system beyond use (believe, everything > other > than FM and RH was working until I followed all of the techs' instructions) > and leave me hanging and the best that they can do is "call be back > sometime?" > > > > So, I wonder if I start calling numbers randomly at Adobe corporate someone > will wake up to this and recognize this issue - ha! and pigs have wings. > > > > Stay tuned, > > > > TVB > > > > > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > info at spectrumwritingllc.com > > > > From: Art Campbell [mailto:art.campbell at gmail.com] > Sent: Thursday, November 12, 2009 7:26 AM > To: Spectrum Writing > Cc: Free Framers; framers at lists.frameusers.com > Subject: Re: tcs 2 STATUS > > > > Also, did you walk through the online trouble-shooting stuff at > http://kb2.adobe.com/cps/408/kb408336.html ? > > > Art Campbell > art.campbell at gmail.com > "... In my opinion, there's nothing in this world beats a '52 Vincent and > a > redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > > > > On Wed, Nov 11, 2009 at 10:25 PM, Spectrum Writing > <info at spectrumwritingllc.com> wrote: > > I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH, > and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing > subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB > - > flex manager services restart, license recovery download, deleting the > cache, and nothing -and many of you emailed many, many helpful solutions > and > links and I so appreciate that - Thank you!!!! > > > > RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET > XFERRED AND DISCONNECTED DURING THE XFER AND SINCE IT'S AFTER ADOBE > SUPPORT > HOURS, NEED I SAY MORE? > > > > I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., > all > of the techs (save one - the one who was helping right as I got > disconnected) were barely understandable and one was downright rude. And > after long, interminable holds, all they could do was parrot back my > problem > to me and suggest everything that I had already tried. How's that for help? > NOT!!! > > > > Now, after wasting damn near a whole day on this, I get to start all > friggin' over again - on hold, getting transferred. God help me, if I had > another choice that was economically feasible for me at this point, I would > so go there but OLH like NOW was a must for several clients and WWP is not > feasible and RH8 was the version available for me now - I had no other > older > versions of RH in my stash! > > > > And FWIW, if you google this problem, it's all over the boards - and the > problem starts for no apparently consistent reason. > > > > Back to square one tomorrow. > > > > TVB > > > > > > > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > info at spectrumwritingllc.com > > > > _______________________________________________ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > > > _______________________________________________ > > > You are currently subscribed to Framers as info at spectrumwritingllc.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > > http://lists.frameusers.com/mailman/options/framers/info%40spectrumwritingll > c.com<http://lists.frameusers.com/mailman/options/framers/info%40spectrumwritingll%0Ac.com> > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > >