Hi Tammy, Whether it's for changing the system clock or using System Restore as Art suggested, I'd say that the target date is back when you were having trouble *just* with Adobe products and not your entire operating system. You first posted about troubles yesterday morning. Maybe you (or your local friendly tech guru) could roll your system back to that point or just before. Or, maybe going all the way back to before you first installed TCS2 makes more sense. You could at least work in FM7.2 at that point.
I hope that helps, Tammy. I feel your pain. Lea _________________________________ Lea Rush Software and Documentation Specialist Astoria-Pacific International www.astoria-pacific.com ph: 800-536-3111 fax:? 503-655-7367 lea at astoria-pacific.com Please consider the environment before printing this email. `?.??.???`?.?.???`?...? ><((((?>`?.??.???`?.?.???`?...?><((((?> ? NOTICE OF CONFIDENTIALITY ? This communication is from Astoria-Pacific International and is intended to be confidential and solely for the use of the persons or entities addressed above.? If you are not an intended recipient, be aware that the information contained herein may be protected from unauthorized use by privilege or law, and any copying, distribution, disclosure, or other use of this information is prohibited.? If you have received this communication in error, please contact the sender by return email or telephone (503) 657-3010 immediately, and delete or destroy all copies.? Thank you for your cooperation. > -----Original Message----- > From: framers-bounces at lists.frameusers.com [mailto:framers- > bounces at lists.frameusers.com] On Behalf Of Spectrum Writing > Sent: Thursday, November 12, 2009 11:13 AM > To: 'Spectrum Writing'; 'Art Campbell' > Cc: 'Free Framers'; framers at lists.frameusers.com > Subject: RE: tcs 2 STATUS continued > > After 4 hours on the phone today with support, Adobe was able to resolve the > issues that prevented me from working on my desktop, in Windows Explorer, or > in non-adobe programs; however, Adobe themselves threw the kitchen sink at > my system and still can't get the suite to completely uninstall, so I still > have no adobe capabilities whatsoever, including FM 7.2 as during its > installation, Distiller won't install because somewhere hidden deep beneath > the shadows lurks distiller 9 (or so my system thinks). At one point during > the support call, I was told literally that it was no longer Adobe's problem > and that I had to call Microsoft - I think anyone at this point can imagine > my immediate and visceral response to this comment. > > They backed off of that and have escalated the issue to Tier 2 and I have > received a phone call just 10 minutes ago assuring me that I would be called > within the hour. tick-tock, tick-tock. . . > > I did receive the note that everyone saw from Mahesh, but the first step > makes me very, very nervous and it is a bit unclear to me. > > It states that I must roll back my system clock to a date when the beta key > was working. Say what? First, how do I roll back a system clock and since > this is a >>SYSTEM<< function, of course it makes me shudder - I have not > enough system issues with this as it is. I don't want to go down that rabbit > hole again. Second, "when the beta key was working?" > > Any and all thoughts and clarifications on this first step are welcomed and > appreciated. > > TVB > > Tammy Van Boening > Owner/Principal > Spectrum Writing, LLC > www.spectrumwritingllc.com > info at spectrumwritingllc.com > > > -----Original Message----- > From: framers-bounces at lists.frameusers.com > [mailto:framers-bounces at lists.frameusers.com] On Behalf Of Spectrum Writing > Sent: Thursday, November 12, 2009 8:22 AM > To: 'Art Campbell' > Cc: 'Free Framers'; framers at lists.frameusers.com > Subject: RE: tcs 2 STATUS > > Yes and here is the current summary: > > > > As of 9:00 pm last night, I had reinstalled TCS2 on my desktop. Captivate, > Photoshop, and Acrobat 9 were working and functioning as expected and > everything else on my desktop was working just fine. I still was receiving > the error message about the licensing issue for FM and RH. I called Adobe > Support this morning and after having practically to call through the phone > to get some help (the holding times accounted for 1/2 the time I was on the > phone easily and at least 4 xfers), two technicians together (one supposedly > Sr.) began taking me down the rabbit hole again. After patiently walking > through everything with them and working diligently to follow their > instructions, Adobe has now F____D up my system so badly that I can't even > use FM7.2 on my system (it won't install distiller as I am getting that > famous message that I already have a version in place, but that's because > Adobe techs. could not figure out how to completely get all of the Adobe > files of off my system and somewhere, my system thinks I still have > distiller 9 installed) and no joke, I can't even right-click on my own > desktop now (to switch slave and master monitors) without getting an Adobe > specific error message. > > > > Their solution - "we will research this and call you back - we don't know > when, but. .. so, they F___K up system beyond use (believe, everything other > than FM and RH was working until I followed all of the techs' instructions) > and leave me hanging and the best that they can do is "call be back > sometime?" > > > > So, I wonder if I start calling numbers randomly at Adobe corporate someone > will wake up to this and recognize this issue - ha! and pigs have wings. > > > > Stay tuned, > > > > TVB > > > > > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > info at spectrumwritingllc.com > > > > From: Art Campbell [mailto:art.campbell at gmail.com] > Sent: Thursday, November 12, 2009 7:26 AM > To: Spectrum Writing > Cc: Free Framers; framers at lists.frameusers.com > Subject: Re: tcs 2 STATUS > > > > Also, did you walk through the online trouble-shooting stuff at > http://kb2.adobe.com/cps/408/kb408336.html ? > > > Art Campbell > art.campbell at gmail.com > "... In my opinion, there's nothing in this world beats a '52 Vincent and a > redheaded girl." -- Richard Thompson > No disclaimers apply. > DoD 358 > > > > On Wed, Nov 11, 2009 at 10:25 PM, Spectrum Writing > <info at spectrumwritingllc.com> wrote: > > I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH, > and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing > subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB - > flex manager services restart, license recovery download, deleting the > cache, and nothing -and many of you emailed many, many helpful solutions and > links and I so appreciate that - Thank you!!!! > > > > RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET > XFERRED AND DISCONNECTED DURING THE XFER AND SINCE IT'S AFTER ADOBE > SUPPORT > HOURS, NEED I SAY MORE? > > > > I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., all > of the techs (save one - the one who was helping right as I got > disconnected) were barely understandable and one was downright rude. And > after long, interminable holds, all they could do was parrot back my problem > to me and suggest everything that I had already tried. How's that for help? > NOT!!! > > > > Now, after wasting damn near a whole day on this, I get to start all > friggin' over again - on hold, getting transferred. God help me, if I had > another choice that was economically feasible for me at this point, I would > so go there but OLH like NOW was a must for several clients and WWP is not > feasible and RH8 was the version available for me now - I had no other older > versions of RH in my stash! > > > > And FWIW, if you google this problem, it's all over the boards - and the > problem starts for no apparently consistent reason. > > > > Back to square one tomorrow. > > > > TVB > > > > > > > > Tammy Van Boening > > Owner/Principal > > Spectrum Writing, LLC > > www.spectrumwritingllc.com > > info at spectrumwritingllc.com > > > > _______________________________________________ > > > You are currently subscribed to Framers as art.campbell at gmail.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.co > m > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > > > _______________________________________________ > > > You are currently subscribed to Framers as info at spectrumwritingllc.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit > http://lists.frameusers.com/mailman/options/framers/info%40spectrumwritingll > c.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info. > > _______________________________________________ > > > You are currently subscribed to Framers as lea at astoria-pacific.com. > > Send list messages to framers at lists.frameusers.com. > > To unsubscribe send a blank email to > framers-unsubscribe at lists.frameusers.com > or visit http://lists.frameusers.com/mailman/options/framers/lea%40astoria- > pacific.com > > Send administrative questions to listadmin at frameusers.com. Visit > http://www.frameusers.com/ for more resources and info.
