Dear Tammy

It's unfortunate that you are facing this issue and we are really sorry for the 
inconvenience caused.

I am attaching a utility. If it had been used when you were facing just issues 
with FM and RH licensing, it would have definitely helped. With the given state 
of your system, I am not sure to what extent it can help but I would request 
you to give it a try.

Please find the utility attached here.

Instructions are mentioned on the tool dialog.

Please rename the "SnoCleanUpTool_zip" to SnoCleanUpTool.zip and unzip it. It 
contains a file SnoCleanUpTool_exe, again rename it to SnoCleanUpTool.exe.
This is the actual tool. On Vista, user has to run the tool, by right clicking 
on the tool, and "Run as admin".

Thanks and regards
Mahesh

Product Manager 
Adobe FrameMaker
Adobe Technical Communication Suite
mahesh at adobe.com       +91-120-2444711


-----Original Message-----
From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing
Sent: Thursday, November 12, 2009 8:52 PM
To: 'Art Campbell'
Cc: 'Free Framers'; framers at lists.frameusers.com
Subject: RE: tcs 2 STATUS

Yes and here is the current summary:



As of 9:00 pm last night, I had reinstalled TCS2 on my desktop. Captivate,
Photoshop, and Acrobat 9 were working and functioning as expected and
everything else on my desktop was working just fine. I still was receiving
the error message about the licensing issue for FM and RH. I called Adobe
Support this morning and after having practically to call through the phone
to get some help (the holding times accounted for 1/2 the time I was on the
phone easily and at least 4 xfers), two technicians together (one supposedly
Sr.) began taking me down the rabbit hole again. After patiently walking
through everything with them and working diligently to follow their
instructions, Adobe has now F____D up my system so badly that I can't even
use FM7.2 on my system (it won't install distiller as I am getting that
famous message that I already have a version in place, but that's because
Adobe techs. could not figure out how to completely get all of the Adobe
files of off my system and somewhere, my system thinks I still have
distiller 9 installed) and no joke, I can't even right-click on my own
desktop now (to switch slave and master monitors) without getting an Adobe
specific error message. 



Their solution - "we will research this and call you back - we don't know
when, but. .. so, they F___K up system beyond use (believe, everything other
than FM and RH was working until I followed all of the techs' instructions)
and leave me hanging and the best that they can do is "call be back
sometime?"



So, I wonder if I start calling numbers randomly at Adobe corporate someone
will wake up to this and recognize this issue - ha! and pigs have wings.



Stay tuned,



TVB





Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



From: Art Campbell [mailto:art.campb...@gmail.com] 
Sent: Thursday, November 12, 2009 7:26 AM
To: Spectrum Writing
Cc: Free Framers; framers at lists.frameusers.com
Subject: Re: tcs 2 STATUS



Also, did you walk through the online trouble-shooting stuff at
http://kb2.adobe.com/cps/408/kb408336.html ?


Art Campbell
art.campbell at gmail.com
 "... In my opinion, there's nothing in this world beats a '52 Vincent and a
redheaded girl." -- Richard Thompson
                                                     No disclaimers apply.
                                                              DoD 358



On Wed, Nov 11, 2009 at 10:25 PM, Spectrum Writing
<info at spectrumwritingllc.com> wrote:

I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH,
and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing
subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB -
flex manager services restart, license recovery download, deleting the
cache, and nothing -and many of you emailed many, many helpful solutions and
links and I so appreciate that - Thank you!!!!



RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET
XFERRED AND DISCONNECTED DURING THE XFER  AND SINCE IT'S AFTER ADOBE SUPPORT
HOURS, NEED I SAY MORE?



I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., all
of the techs (save one - the one who was helping right as I got
disconnected) were barely understandable and one was downright rude. And
after long, interminable holds, all they could do was parrot back my problem
to me and suggest everything that I had already tried. How's that for help?
NOT!!!



Now, after wasting damn near a whole day on this, I get to start all
friggin' over again - on hold, getting transferred.  God help me, if I had
another choice that was economically feasible for me at this point, I would
so go there but OLH like NOW was a must for several clients and WWP is not
feasible and RH8 was the version available for me now - I had no other older
versions of RH in my stash!



And FWIW, if you google this problem, it's all over the boards - and the
problem starts for no apparently consistent reason.



Back to square one tomorrow.



TVB







Tammy  Van Boening

Owner/Principal

Spectrum Writing, LLC

www.spectrumwritingllc.com

info at spectrumwritingllc.com



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