Dear Tammy It's unfortunate that you are facing this issue and we are really sorry for the inconvenience caused.
I am attaching a utility. If it had been used when you were facing just issues with FM and RH licensing, it would have definitely helped. With the given state of your system, I am not sure to what extent it can help but I would request you to give it a try. Please find the utility attached here. Instructions are mentioned on the tool dialog. Please rename the "SnoCleanUpTool_zip" to SnoCleanUpTool.zip and unzip it. It contains a file SnoCleanUpTool_exe, again rename it to SnoCleanUpTool.exe. This is the actual tool. On Vista, user has to run the tool, by right clicking on the tool, and "Run as admin". Thanks and regards Mahesh Product Manager Adobe FrameMaker Adobe Technical Communication Suite mahesh at adobe.com +91-120-2444711 -----Original Message----- From: framers-bounces at lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Thursday, November 12, 2009 8:52 PM To: 'Art Campbell' Cc: 'Free Framers'; framers at lists.frameusers.com Subject: RE: tcs 2 STATUS Yes and here is the current summary: As of 9:00 pm last night, I had reinstalled TCS2 on my desktop. Captivate, Photoshop, and Acrobat 9 were working and functioning as expected and everything else on my desktop was working just fine. I still was receiving the error message about the licensing issue for FM and RH. I called Adobe Support this morning and after having practically to call through the phone to get some help (the holding times accounted for 1/2 the time I was on the phone easily and at least 4 xfers), two technicians together (one supposedly Sr.) began taking me down the rabbit hole again. After patiently walking through everything with them and working diligently to follow their instructions, Adobe has now F____D up my system so badly that I can't even use FM7.2 on my system (it won't install distiller as I am getting that famous message that I already have a version in place, but that's because Adobe techs. could not figure out how to completely get all of the Adobe files of off my system and somewhere, my system thinks I still have distiller 9 installed) and no joke, I can't even right-click on my own desktop now (to switch slave and master monitors) without getting an Adobe specific error message. Their solution - "we will research this and call you back - we don't know when, but. .. so, they F___K up system beyond use (believe, everything other than FM and RH was working until I followed all of the techs' instructions) and leave me hanging and the best that they can do is "call be back sometime?" So, I wonder if I start calling numbers randomly at Adobe corporate someone will wake up to this and recognize this issue - ha! and pigs have wings. Stay tuned, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com From: Art Campbell [mailto:art.campb...@gmail.com] Sent: Thursday, November 12, 2009 7:26 AM To: Spectrum Writing Cc: Free Framers; framers at lists.frameusers.com Subject: Re: tcs 2 STATUS Also, did you walk through the online trouble-shooting stuff at http://kb2.adobe.com/cps/408/kb408336.html ? Art Campbell art.campbell at gmail.com "... In my opinion, there's nothing in this world beats a '52 Vincent and a redheaded girl." -- Richard Thompson No disclaimers apply. DoD 358 On Wed, Nov 11, 2009 at 10:25 PM, Spectrum Writing <info at spectrumwritingllc.com> wrote: I carried out a windows restore and reinstalled TCS2. Adobe Captivate, RH, and Photoshop are fine. FM9 and RH9 give me that infamous AMT licensing subsystem failed problem. I have DONE EVERYTHING as per Adobe's website/KB - flex manager services restart, license recovery download, deleting the cache, and nothing -and many of you emailed many, many helpful solutions and links and I so appreciate that - Thank you!!!! RIGHT SMACK IN THE MIDDLE OF SUPPORT (AFTER 30 MIN) OF WAITING, I GET XFERRED AND DISCONNECTED DURING THE XFER AND SINCE IT'S AFTER ADOBE SUPPORT HOURS, NEED I SAY MORE? I will say this - ADOBE SUPPORT SUCKS!!! and as much as I love FM, etc., all of the techs (save one - the one who was helping right as I got disconnected) were barely understandable and one was downright rude. And after long, interminable holds, all they could do was parrot back my problem to me and suggest everything that I had already tried. How's that for help? NOT!!! Now, after wasting damn near a whole day on this, I get to start all friggin' over again - on hold, getting transferred. God help me, if I had another choice that was economically feasible for me at this point, I would so go there but OLH like NOW was a must for several clients and WWP is not feasible and RH8 was the version available for me now - I had no other older versions of RH in my stash! And FWIW, if you google this problem, it's all over the boards - and the problem starts for no apparently consistent reason. Back to square one tomorrow. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com info at spectrumwritingllc.com _______________________________________________ You are currently subscribed to Framers as art.campbell at gmail.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/art.campbell%40gmail.com Send administrative questions to listadmin at frameusers.com. Visit http://www.frameusers.com/ for more resources and info. _______________________________________________ You are currently subscribed to Framers as mahesh at adobe.com. Send list messages to framers at lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscribe at lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/mahesh%40adobe.com Send administrative questions to listadmin at frameusers.com. 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