On Apr 19, 2007, at 6:59 AM, Damian McDonald wrote:
Thanks for the response. Yes the file previews ok on screen and
will print
to a desktop printer fine. It is only in the ripping stage that the
problem
happenes. We have tried the file through both a Creo and Harlequin
rip with
the same result which baffles me further.
(this goes to everyone) Be sure to give us all your info when
posting, like:
-- Version of FusionPro
-- Platform
-- Software version of RIP (Harlequin, Creo HPPS)
-- Workflow
Unless you are using the "Suppress static PDF background in
composition," you will see the PDF background and it should print. I
suspect there is something wrong with the background PDF objects.
Maybe the are corrupt or not friendly to the RIP. Possibly there is a
transparency issue. The way the RIP reads PDF is very different than
when a PDF is printed to a desktop printer. In FusionPro, background
PDF objects simply get passed through to FusionPro when composing PDF.
A couple of things to try:
Try using the Save As feature in Acrobat. This will resave and
possible re-write the background PDF objects in a way more friendly
to these RIPs. Recompose to PDF and try again on the RIP.
Next, try using a different output format like PPML or VPS, for
example. Lastly, make the static background a variable element that
comes in all the time. Because this is happening on two different
RIP, it is less likely to be a problem with a specific one.
Although, I would not rule out that this is a issue on both RIPs--
they may have common ancestries despite that they come from different
manufactures. You can try sending them the file and see what they say.
If the problem persists, collect the template and the output and
send it to FusionPro support so they can file the issue. Do not
expect them to get back to you right away. In fact, I expect with
something strange like that we will not be able to reproduce in our
lab. We will have to file this with other cases and see if a pattern
emerges.
Good luck,
Brian Ray
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