On 2/7/03 8:50 PM, "Michelle Klein-Hass" <[EMAIL PROTECTED]> wrote:

> On Thursday 06 February 2003 07:59 pm, you wrote:
>> I got a PCI card from OWC.  An ACARD ATA 66.  It says it will work in any
>> mac with a PCI bus.  OWC says it will work with OS-X.
>> 
>> (Machine: beige 266 rev-0-rom)
>> 
>> Nada. Nuttin. System Profiler sees the card, id's it as a SCSI card. It
>> doesn't see any hard drive I hang on it, in any configuration (master,
>> slave, CS), on either of the connectors (IDE1 or IDE2).
> 
> I am not surprised you got bum hardware from OWC. OWC is a clip joint, pure
> and simple. I just got finished tangling with those clowns. The first time I
> bought from them, they sold me a 128MB stick of 100MHz RAM which turned out
> to be a 64MB. It was not a high-density stick...it was single-sided. I got an
> RMA from them, sent it back, and they sent me back email saying "the DIMM is
> fine." OK, fool me once, shame on you. They did refund me the money after I
> threatened to go to VISA about it.

I'd have to think that when they said the "DIMM is fine," they thought the
RMA was to replace a defective piece of memory, not that it was the wrong
size.


As for me, I have always been quite happy with OWC. I purchased a Sonnet
Crescendo G3 for my old 8500. This was several years back. After having it
for 3 weeks or so, I found that with the card installed I couldn't run any
software installers. Not even an OS installer would work. Each time I tried,
I got an error. With the OS installer, it was a corrupt tome error. With
others that I'd downloaded (multiple times) it would get a little way in and
then report corruption. It took so long to discover because I rarely needed
to install anything. Essentially there was a problem with the way the
upgrade was accessing RAM.

Well, I emailed both OWC and Sonnet customer support. After a week, I tried
again. By now, it was over 30 days since I'd purchased it and I figured
since OWC has a 30-day policy I was left to deal with Sonnet. Sonnet didn't
respond at all. OWC responded and offered to let me return it for a
replacement. I asked and they agreed to let me use it as credit on a XLR8
carrier with a zif. Sent it back, got the XLR8 and was extremely pleased.

Regardless of what company you deal with I find that if you go at it angrily
throwing a lot of blame around, you might get okay service but not likely.
If you just lay out the facts, they are often very happy to help out.

Hamlin
http://hamlin.artistfolios.com

'I pledge allegiance to the flag of the United States of America, and to the
republic for which it stands, one nation, indivisible, with equality liberty
and justice for all.'


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