On Sunday, February 8, 2004, at 03:15 PM, Bruce Johnson wrote:
The .doc extension is on these files, maybe that's confusing her Office.
good thought, but extensions are present- this is the only time I've seen students with Macs using extensions :)
Possibly Office XP on her system needs to be deleted and re-installed. Also, I believe Microsoft has released at least two service packs (aka updates) for Office XP, she should apply these.At least 2 service packs plus multiple little updates, but they are all applied
Also, Windows XP is like OS X, each user has their own prefs and such, perhaps hers have gotten corrupted, can another user on that machine open the files?
I'll have to try that, that's a good idea
A common problem with Word is that the default file type is sticky: I've gotten a number of calls about 'Word is broken, all my files are corrupted' when they selected 'Recover text from any file' in the File > Open dialog once; it stays that way once chosen and can be a real gotcha.
her own files are fine but I'll check on that
Part of the problem with the troubleshooting so far is that I've only been working with Office XP on her machine, and I've not been there yet in person, just emailed files over; I'll get to be there in person shortly as well as install OfficeXP here at home to see if the problem is just her CPU or if it's Office XP in general (The Office 2000 Windows machine at home is fine with Office X docs though).
Thanks for the replies, it's hopeful that it is just something strange with her setup.
B
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