On Tuesday, November 23, 2004, at 12:41 AM, ta131js wrote:
G-Listers:
I feel like complaining.
Last week I made my first purchase from Newegg.com - a Sonnet G4 1Ghz upgrade card for my G4/450 Sawtooth.
It turned out to be defective, and I found out that they're going to charge me a 15% restocking fee.
A restocking fee on a doa product is unconscionable and unheard of. I suspect an error in communications.
I have to eat the return shipping fee also.
Alas, rather common.
And to get an RMA (return merchandise authorization), I need to sign in with an ID and a password.
I don't remember using either to make this purchase. This means I have to pick up my phone and call.
Best solution right away, because I've NEVER heard of a vendor charging a restocking fee for a defective product. Those are for is for 'I decided I didn't want it' returns, and are fairly common.
As I said, I think you're the victim of a miscommunication, and talking on the phone ought to clear it up.
Now I regret doing business with them.
Is OWC any better? I got my last Sonnet upgrade card from them last year.
OWC is a great vendor. I've never had any problems with them. OTOH, I've never had to return anything to them...maybe one reason I think they're such a great vendor ;-)
The only place I've had to return stuff to recently is Data Memory Systems, and the one time It was my fault (I ordered the wrong memory) they charged me for the replacement item, then credited me for the return once it got back to them. (This was optional, because I wanted the replacement right away, I could have sent it back and then they'd have sent the replacement without charge.)
No restocking fee, and they sent a prepaid mail label with the replacement.
This is how companies get loyal customers, and I send them business any chance I get.
(For good memory at good prices and fantastic service, go to Data Memory Systems <http://www.datamem.com> ! You'll have to imagine the little advertising jingle...;-)
If they're really going to nick you 15% to take a broken item back, complain loudly, to them and to your BBB., possibly even your state's attorney's office. Depending on the laws in your locale, that may not even be legal.
However, I REALLY suspect they think you're returning something that you didn't want for some reason, not because it didn't work. They should replace the defective item free of charge, though lots of lowball vendors will make you eat the re-shipping fee.
In the end, you get what you pay for.
-- "Wherever you go, there you are." - B. Banzai, Ph.D. Bruce Johnson
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