On Nov 23, 2004, at 6:12 AM, Dale Hoffman wrote:
I agree on OWC. Great service, selection. Informative site. Check out SmallDog also for service.
I also think restocking charges for defective merchandise is inexcusable. That happened to me with Ebuyer. Never again.
DaleH
OWC charges "restocking" fees too; I got stuck with such a charge once in a dealing with them, but I forget the circumstances.
They also cut you no slack on the warranties. I once bought an expensive video converter box from them that dropped dead a couple of days after their 30-day guarantee expired, and with all the thousands of dollars I had previously spent with them, you'd think they'd simply exchange it for a good one as a favor to a valued customer, but no; they sent me off to deal with the manufacturer. Since then I've done most of my shopping elsewhere.
Tom
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