On Nov 23, 2004, at 9:17 AM, Tom Baker wrote:
OWC charges "restocking" fees too; I got stuck with such a charge once in a dealing with them, but I forget the circumstances.
I've never had to pay a restocking fee to OWC for a defective item swap. They do have restocking fees for straight returns though. This is normal everywhere. Heck, Best Buy has a 15% restocking fee in store. And you have to pay for the gas in your car to take it back ! ;)
They also cut you no slack on the warranties. I once bought an expensive video converter box from them that dropped dead a couple of days after their 30-day guarantee expired, and with all the thousands of dollars I had previously spent with them, you'd think they'd simply exchange it for a good one as a favor to a valued customer, but no; they sent me off to deal with the manufacturer. Since then I've done most of my shopping elsewhere.
Eh. It's happened to me too. Sometimes you get lucky and they'll fix it, but that's all warranties are, luck insurance. Note that even if OWC's 30-day warranty expired, if it's a new item, then the manufacturer warranty might be longer.
I've been in retail. We'll take care of an item for the first 30-days, regardless of the manufacturer warranty. After that, some items MUST be dealt with by going through the manufacturer. The retailer is only selling the item. They didn't make it. People seem to think that we have elves with soldering guns in the back room, custom making what they bought seven months ago and I personally should remember them buying it. :P
-Rob
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